Public Safety Volunteer & Wellness Manager

• People First - Giving priority to others
• Respect -Treating others with courtesy and dignity
• Integrity -Serving with honesty, trust and hard work
• Deliver - Following through on commitments while exceeding expectations
• Excel -Creating an innovative and improving work environment

The following duties ARE NOTintended to serve as a comprehensive list of all duties performed by all employees in this classification, only a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.

• Leads mental health and wellness initiatives by setting strategic goals, monitoring best practices, overseeing therapeutic and preventative services, and promoting first responder resilience.
• Implements crisis response protocols by providing psychological support during and after critical incidents, responding on scene when appropriate, conducting debriefings, and ensuring continuity of care.
• Provides confidential counseling services by conducting annual wellness checks, developing individualized emotional wellness plans, and offering support to employees and their families.
• Designs and delivers training programs focused on resilience, behavioral health, communication, conflict resolution, and crisis response in collaboration with specialized units.
• Coaches supervisors and emerging leaders by applying evidence-based leadership development frameworks, supporting role transitions, and enhancing emotional intelligence.
• Oversees the Peer Support Team by establishing standards, coordinating training schedules, maintaining team readiness, and facilitating outreach and engagement.
• Provides field-based behavioral health support by assisting with de-escalation during high-risk incidents, responding to mental health calls, and maintaining partnerships with external providers.
• Engages with personnel by conducting ride-alongs, visiting shifts, promoting wellness visibility, and building rapport across units and divisions.
• Manages volunteer programs including CPA, COPs, VIPs, and ACPAAA by recruiting, training, scheduling, placing volunteers, and evaluating program effectiveness.
• Coordinates volunteer support for departmental initiatives and community events by managing scheduling, ensuring policy compliance, and maintaining accurate records.
• Represents the department at community events by serving as liaison to alumni and advisory groups, promoting volunteer engagement, and strengthening public partnerships.
• Leads the Youth Boxing Program by guiding coaches, promoting youth development, facilitating resource navigation, and supporting educational and career pathways.
• Collaborates with schools, courts, and community organizations by conducting outreach, supporting at-risk youth, and expanding program accessibility.
• Organizes fundraising efforts by coordinating events, securing sponsorships, and maintaining relationships with donors and community partners.
• Maintains regular and consistent attendance in accordance with the assigned work schedule.

Education & Experience
Work requires broad knowledge in a general professional or technical field. A typical way to obtain the required qualifications would be:

• Bachelor's degree in Psychology, Counseling, Social Work, Public Administration, Criminal Justice, or a related field and three (3) years of experience in mental health services, crisis intervention, or wellness program coordination. Experience working with or within law enforcement, fire department, or other public safety agencies.

• Valid Class C Texas Driver's License
• Licensed Professional Counselor (LPC), Licensed Clinical Social Worker (LCSW), or equivalent mental health credential required.

• Must be able to pass required pre-employment screenings, CJIS and fingerprint check, and have the ability to comply with state and federal requirements for Criminal Justice Information Security(Download PDF reader) standards.

Knowledge of:

• Mental health practices, crisis intervention strategies, and therapeutic support models for first responders.
• Confidential counseling techniques, trauma-informed care, and emotional wellness planning.
• Volunteer program administration, community engagement, and public safety operations.
• Training development in behavioral health, resilience, communication, and leadership.
• Youth development programming, resource navigation, and justice system alternatives.
• Applicable laws, ethical standards, and confidentiality requirements in mental health services.
• Microsoft Office Suite and relevant scheduling, reporting, or case management tools.

• Delivering therapeutic services and conducting crisis interventions in high-stress environments.
• Designing and facilitating training programs for wellness, leadership, and behavioral health.
• Managing volunteer recruitment, onboarding, scheduling, and performance evaluation.
• Building rapport and communicating effectively with diverse internal and external stakeholders.
• Coordinating multi-program operations and adapting to evolving departmental needs.
• Representing the department professionally in public forums and partnership settings.
• Maintaining confidentiality, exercising sound judgment, and responding with empathy and professionalism.

• Work is performed in both office and field environments, including police and fire facilities, community events, and off-site locations.
• Requires periods of sitting, standing, walking, and driving.
• Frequent use of hands and fingers to operate computers, phones, and office equipment.
• Visual acuity to read printed materials and observe field conditions.
• Verbal and auditory ability to communicate effectively in person, by phone, and in group settings.
• Occasional bending, reaching, or lifting up to 25 lbs; may involve physical presence during critical incidents or youth programming.