Vice President - Outpatient Pharmacy Services

Reporting to the Chief Pharmacy Officer, the Vice President-Outpatient Pharmacy Services (VP) is responsible for ambulatory and outpatient pharmacy operations and services across the health system.

Scope of responsibility will include retail, specialty, mail order, population health, Medication Therapy Management (MTM) and ambulatory clinical pharmacy services. This VP will lead pharmacy services strategic development and execution, develop, and expand customer relationships and have P&L accountability for the outpatient business of pharmacy. Responsible for leading market research efforts, ensures dispensing of pharmaceuticals in accordance with state and federal laws and regulations, monitors activity across the pharmacy services marketplace, identifies, assesses, and captures business opportunities to mitigate competitive threats.

Works with HFH System leadership teams to synchronize efforts with other product offerings and identifies cross-selling opportunities to maximize pharmacy growth. Possesses an understanding of capabilities required for execution success; develops growth strategies to create these capabilities internally or through partnerships, alliances, or acquisitions, and develops supporting relationships.

PRINCIPLE DUTIES AND RESPONSIBILITIES:

• Develops procedures and policies to ensure efficient and timely submission of prescription billings, and monitors account receivables from third party carriers.
• Execution will include development of customer insights and value propositions, support of sales activities and leadership of service delivery and customer support activities.
• Directs the design, development, implementation, and maintenance of contracted 340B programs, policies, and procedures to maximize gross profit, sales, and the efficiency of 340B pharmacy operations.
• Provides strategic planning, direction and decision making for pharmacy operations. Establishes vision for pharmacy operations supporting excellence in all aspects of pharmacy operations including regulatory compliance, clinical excellence, fiscal performance, pharmaceutical purchasing, pharmacy clinical practice model, pharmacy students & internship, pharmacy technicians, key performance indicators, benchmarks and dashboards for operations, expense and regulatory compliance excellence and manufacturer, wholesaler, and distributor management. Implements the most cost-effective organization structure for delivering integrated health system pharmacy operations and clinical pharmacy services.
• Oversees technology to manage the medication use process and production in addition to optimization of clinical information systems to effectively manage medication use across the continuum
• Establishes and maintains relationships with healthcare partners, employer groups, payers, PBM's, manufacturers, government, and other third-party programs to coordinate and expand Specialty Pharmacy business.
• Leads and develops population health strategy for the pharmacy department. Develops clinical pharmacy and MTM programs designed to achieve optimal health outcomes for targeted populations crucial to the success of HFHS and HAP.
• Collaborates with Health Alliance Plan to improve star ratings.
• Assures the functions associated with the Ambulatory Clinical Pharmacy Programs run effectively, efficiently and assure the programs' results are published in a timely manner to demonstrate the value to internal and external stakeholders.
• Establishes all procedural policies for day-to-day operation of pharmacy and enforces professional ethics.
• Oversees all IT operations and programming involved in pricing, billing, AR and dispensing of prescriptions.
• Provides overall direction by analyzing business objectives and customer needs. Develops, communicates, builds support, and implements business strategies and practices. Analyzes costs and forecasting into business plans; determines and supports resource requirements; evaluates operational processes; measures outcomes to ensure desired results; identifies and capitalizes on improvement opportunities; promotes a customer environment; and demonstrates adaptability and sponsoring continuous learning.
• Develops and leverages internal and external partnerships and networks to maximize the achievement of business goals by sponsoring and leading key community outreach and involvement initiatives; engaging key stakeholders in the development, execution, and evaluation of appropriate business plans and initiatives; and supporting associate efforts in these areas.
• Interviews, hires, develops direct reports. Reviews direct report's performances, coordinates work schedules for pharmacists and employees, makes recommendations regarding hiring, training, firing, promotions and takes disciplinary actions when deemed necessary.