Vendor Success Lead- HIH

Datavant is a data platform company and the world's leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right format.

Our platform is powered by the largest, most diverse health data network in the U.S., enabling data to be secure, accessible and usable to inform better health decisions. Datavant is trusted by the world's leading life sciences companies, government agencies, and those who deliver and pay for care.

By joining Datavant today, you're stepping onto a high-performing, values-driven team. Together, we're rising to the challenge of tackling some of healthcare's most complex problems with technology-forward solutions. Datavanters bring a diversity of professional, educational and life experiences to realize our bold vision for healthcare.

What We're Looking for:

We are seeking a Vendor Success Lead (VSL) to join our Payer Retrieval HIH Team. This role will serve as the primary point of contact for multiple of our largest vendors, facilitating meetings, analyzing inventory, and communicating with internal stakeholders. The ideal candidate for this role will bring knowledge of the Payer industry, demonstrated ability to problem solve and execute against deadlines, and a strong ability to build trust and rapport with both internal and external stakeholders.

What You Will Do:

• Act as the primary point of contact for multiple vendor relationships, facilitating meetings and analyzing inventory.
• Analyze dashboard and inventory variables across the portfolio to forecast, prioritize inventory and communicate risks and develop strategy to meet client goals
• Work cross functionally with internal teams and vendors to execute operating plan through diverse chart retrieval methods, escalating process inefficiencies for prompt resolution
• Create, manage and distribute reports related to each of the projects assigned providing a real-time, comprehensive, and prioritized view of all projects in scope
• Routinely perform complete analysis of individual projects and serve as subject matter expert, sometimes at a very granular level
• Provide full oversight to risk adjustment and quality related projects that provide significant impact to our health insurance clients. This primarily consists of risk adjustment analytics, healthcare medical records retrieval and chart review coding projects
• Partner with key stakeholders, primarily account managers and operations, to understand project progress, expected project success, and data trends within each project
• Understand and analyze project data to identify trends related to project goals and act accordingly within the organization
• Provide project support including facilitation, tracking and reporting on projects, and client deliverables
• Track and report on vendor performance, clearly communicating project metrics, expectations, trends and expected outcomes. Deliver weekly escalations to department leadership, providing them with insightful updates and actionable insights to drive informed decision-making and swift resolutions
• Support the creation and improvement of processes, procedures, and tools
• Spearhead dedicated Vendor Analysis and elevate Client-facing support for our top HIH vendors, ensuring unparalleled service delivery and satisfaction
• Proactively orchestrate daily initiatives to optimize chart retrieval processes and ensure we consistently meet and exceed targets, fostering operational excellence
• Lead the charge in implementing robust weekly, bi-weekly, and monthly payment reconciliation procedures between vendors, HIH Operations, Accounts Payable, and Finance teams, guaranteeing seamless financial operations
• Collaborate with internal teams to develop and present dynamic dashboards showcasing the effectiveness of HIH operations, empowering stakeholders with actionable insights for continuous improvement

What You Need to Succeed:

• Bachelor's degree in Business Administration, Healthcare Management, Business Analytics, Economics or related field preferred
• 2-5 years' experience in Healthcare Technology, Medical Records or Health Information. Prior experience in account management or operations for a healthcare services company or health plan preferred
• Understanding of Risk Adjustment and Healthcare/Health IT industry experience
• Knowledge of project management principles and frameworks of successful project management from an account support perspective
• Demonstrated competency in problem solving, decision making and executing against goals and deadlines
• Ability to quickly establish rapport, credibility, trust and respect throughout the organization and with clients
• Excellent oral and written communication skills and the ability to effectively and persuasively present data
• Excellent strategic thinking and precise analytical skills; demonstrated ability to anticipate vendor needs
• Professional and positive approach, self-motivated, and conscientious team player with strong attention to detail

What Helps You Stand Out:

• Project Management coursework or PMP Certification preferred
• SQL preferred

We are committed to building a diverse team of Datavanters who are all responsible for stewarding a high-performance culture in which all Datavanters belong and thrive. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion.

This job is not eligible for employment sponsorship.

Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. To learn more about our commitment, please review our EEO Commitment Statement here. Know Your Rights, explore the resources available through the EEOC for more information regarding your legal rights and protections. In addition, Datavant does not and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay. Learn more here.

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