Remote New

Student Services Manager-Veterans Services

Maricopa Community College district
life insurance, paid time off, sick time, long term disability, tuition assistance, tuition reimbursement, 403(b)
United States, Arizona, Mesa
Dec 13, 2025
Student Services Manager-Veterans Services Job ID: 322107 Location: Mesa Community College Full/Part Time: Full Time Regular/Temporary: Regular Salary Range $68,850.00 - $89,505.00/annually, DOE Grade 118 Work Schedule Monday - Friday, 8am - 5pm; some evenings and weekends may be required Summer Hours: Monday - Thursday, 7am-6pm Maricopa Summary 10 Colleges. Unlimited Opportunities. The Maricopa County Community College District is one of the largest community college systems in the nation. Home to 10 individually accredited community colleges and 31 satellite locations, we proudly serve students in every corner of the Valley. Each day, our dedicated faculty, staff, and administrators, live out our vision- creating excellence in education for a better world. We focus on people-not profits. With 100% acceptance, zero rejections, and affordable tuition, we provide the flexibility and support our students need to succeed in and beyond the classroom. Discover how we're changing college. We don't just support our community-we help build it. We are the largest provider of workforce development training in the state. The activities of our colleges and their students support one out of every 28 jobs in Maricopa County. Learn about our economic impact. We believe our employees are our most valuable asset. Our 10 colleges and District Office support nearly 10,000 jobs and careers throughout Greater Phoenix. Join us in making a real difference in the lives of over 140,000 college students each year. Campus Statement Mesa Community College (MCC), which is celebrating its 60th anniversary during 2025, is nationally recognized for its excellence in university transfer, career and technical programs, civic engagement, and innovative education. Serving more than 25,500 students annually, MCC offers a range of degree and certificate programs across its two campuses and additional locations. MCC students contribute more than 8,500 hours of community service annually. MCC serves as a key resource for education, workforce development, and lifelong learning. The college enhances student success through Guided Pathways with Integrated Support Services. A Hispanic Serving Institution, nearly 50% of MCC students are first-generation college attendees, and it boasts the largest Indigenous student population among Maricopa County Community College District (MCCCD) colleges, supporting students from 22 Arizona tribes and additional out-of-state tribes. Our award-winning faculty are committed to helping students achieve their goals through high-quality education, training and undergraduate research opportunities. Located in the East Valley of Phoenix, Arizona, MCC is one of 10 MCCCD colleges. Learn more at mesacc.edu. Benefits Maricopa County Community College District (MCCCD) is committed to providing a competitive and comprehensive benefits program that supports our employees' and their families' health and well-being. Therefore, the MCCCD benefits support every stage of life and are designed to meet the diverse needs of our community. Explore the wide range of benefits and perks available to eligible employees at MCCCD: Affordable and Comprehensive Benefits Package: Nationwide Medical, Dental, and Vision Coverage Paid Time Off: Vacation, Sick Leave, and Personal Time 20 Paid Observed Holidays Company-paid Life Insurance, AD&D, and Short-Term Disability plans, with the option to purchase supplemental coverage Arizona State Retirement System (ASRS) Pension, including Long Term Disability and Retiree Health Insurance with 100% employer-matching contributions Optional Retirement Plans: 403(b), 457(b), Roth 403(b), Roth 457(b) Tuition Reimbursement for employees and dependents Annual Professional Development Funding Flexible Work Schedules Employee Health & Wellness Programs: District-Wide Wellness Program with Workshops and Webinars Monthly Health & Wellness Calendar and Newsletter Virta Diabetes Reversal Program, Support Groups, and Diabetes Empowerment Education Programs Employee Assistance Program (EAP) Sight-On-Site Eye Care Services Mobile On-Site Mammography Screenings Pre-Retirement Planning Events Qualifying Employer for Public Service Loan Forgiveness (potential loan forgiveness for federal Direct Loans after meeting repayment requirements and working full-time for an eligible employer) Job Summary The Manager of Veteran Services provides vision, leadership, and operational oversight for programs and services that support veteran, active-duty, and military-affiliated students. This role serves as the institution's primary liaison with the U.S. Department of Veterans Affairs (VA), Department of Defense (DoD), state agencies, and community partners, while fostering a veteran-friendly campus environment that promotes recruitment, retention, persistence, and completion. This position manages the veteran education benefit programs, acts as a liaison between student-veterans and the college, oversees certification and compliance with federal and state regulations, provides academic and financial advising, as well as develops supportive resources and programming to promote veteran student success.The Manager oversees staff, budgets, compliance, and outreach initiatives, ensuring services align with institutional goals and national best practices. The Manager will support and implement Mesa Community College's vision, mission, and values. Essential Functions Strategic Leadership & Planning (20%) Develop, implement, and assess the vision, mission, and strategic plan for Veterans Services in alignment with institutional priorities. Build and sustain partnerships with local, state, and national veteran and military organizations. Represent the college at military installations, community events, and higher education networks to advance veteran/military student success. Advocate for policies, resources, and services that remove barriers and improve outcomes for military-affiliated students. Operational Oversight & Compliance (35%) Serve as a School Certifying Official (SCO), process and verify student enrollments for federal and state VA educational benefits, including the GI Bill and Vocational Rehabilitation. Act as the main point of contact for the Department of Veterans Affairs and other external agencies to resolve benefit and payment issues. Direct the administration of VA and DoD educational benefits, including certification, reporting, and auditing processes. Review and maintain degree plans for students receiving Department of Veteran Affairs educational benefits. Ensure compliance with all federal, state, and institutional regulations (FERPA, VA School Certifying Official Handbook, DoD TA guidelines). Oversee daily office operations, staff scheduling, training, performance evaluation, and professional development. Monitor, evaluate, and refine policies, procedures, and services to enhance efficiency, accuracy, and student-centered delivery. Student Success & Support (25%) Collaborate with recruitment and retention teams to develop and carry out recruitment, enrollment, and retention activities for military connected students. Provide accurate guidance on VA, DoD, and state benefit programs, including GI Bill, Tuition Assistance, MyCAA, Vocational Rehabilitation, and Dependents Educational Assistance. Coordinate orientations, workshops, and outreach programs tailored to veteran and military-affiliated students. Assist students with enrollment, transfers, financial aid navigation, and resolution of benefit-related issues. Create programming that fosters belonging, resilience, and engagement for military-affiliated students and their families. Assessment & Reporting (10%) Manage and update associated databases with regard to VA specific information. Develop and execute an annual assessment plan to evaluate program effectiveness and student outcomes (enrollment, retention, graduation). Collect, analyze, prepare, and submit various reports and data to various internal and external stakeholders, including the VA, state agencies, and institutional leadership regarding veteran enrollment, benefits, etc. Prepare paperwork for annual school audit by the Department of Veteran Affairs or their designate. Recommend and implement improvements based on data-driven insights. Budget & Resource Management (5%) Oversee and manage the VMSS budget, ensuring responsible stewardship of institutional and external funds. Pursue grants, philanthropy, and alternative funding sources to enhance services and programming. Ensure appropriate allocation of staff, resources, and facilities to maximize impact. Other (5%) Remain current on new or pending legislation and policies related to veteran and military educational benefits. Serve on various executive boards, college and district committees (including locally, regionally, and nationally) as designated and participate in meetings and conferences. Responsible for other reasonable related duties as assigned commensurate to the grade level of the position. Minimum Qualifications Bachelor's Degree from a regionally accredited institution in education, sociology, business administration or related field and five (5) years of progressively responsible student services or related experience that includes such things as administration of policies and procedures, program oversight and two years of supervisory experience. OR An equivalent combination of the conferred degree and directly related full-time work experience as described above sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation, may be considered. Desired Qualifications A. Three (3) years or more experience working with military-affiliated or non-traditional student populations in a post-secondary education setting. B. One (1) or more years supervising staff or leading programs in higher education, veterans' services, or related areas including experience with budget management, assessment, and external funding (grants/philanthropy). C. Demonstrated knowledge of VA and DoD educational benefit programs and certification processes including one (1) or more years of experience as a VA Certifying Official. D. Strong communication, problem-solving, and leadership skills. E. Bachelor's degree or higher level degree/advanced coursework in a liberal arts & sciences area, education, public affairs, business, law, fine arts, or a related field. F. Military service or experience working with post-9/11 veterans and their families. G. Proficiency in higher education systems (PeopleSoft, VA Enrollment Manager, DegreeWorks). Special Working Conditions Work schedule varies during the year August through mid-May: Monday - Friday 8 hour days mid-May through the end of July: Monday - Thursday, 10 hour days. College operating hours are 8 am - 5 pm; May be required to work evenings and weekends This position is fully on-site, with no remote options May be required to work at multiple college sites or locations. Travel to campus during the interview/selection process will be at the candidate's own expense. May be required to lift or carry up to 20 lbs MCC does not sponsor individuals for work visas How to Apply Applicants are required to submit a cover letter and resume showing how the applicant meets the minimum and desired qualifications. All minimum requirements must be met at the time of the application. Additional materials will not be accepted after the job posting has closed. Missing materials or incomplete employment history will not be considered. Please ensure your materials clearly provide the following information. Clearly illustrate how prior experience, knowledge and education meet the minimum and desired qualifications for this position. Indicate whether former or current employment is Full-Time or; Part-Time employment, to include Adjunct or Associate Professor (must include number of hours worked, contact hours or load) Provide employment history in a month/year format (e.g., 09/07 to 10/11) including job title, job duties, for each position held and name of employer for each position. Three professional references, preferably current and/or former supervisors. If references are not provided in resume upon application, they will be requested at time of interview. Applicants who currently work for any of the MCCCD campuses/locations should utilize their HCM Employee Self Service page to apply for jobs by logging in to HCM and clicking on NavBar > Navigator > Self Service > Recruiting > Careers. Click on link for instructions on how to apply. Applicants who are not currently working for any of the MCCCD locations should apply at https://www.maricopa.edu/about/careers. If you encounter a technical issue in the upload of documents or the submission of your application, please contact MCC Human Resources at strategicstaffing@mesacc.edu prior to the application deadline. We are accessible on business days from 8:00 am to 5:00 pm Arizona time. Posting Close Date Apply on or before 1/07/2026 to be considered. EEO, Title IX, & Clery Act Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information. Title IX of the Education Amendments of 1972, states: "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance." The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators. The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act. To apply, visit https://jobs.maricopa.edu/psp/MCPAHPRD/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=1000&JobOpeningId=322107&PostingSeq=1 jeid-726330d68c04da41adf4a2676eb818f6