Product Safety and Liability Specialist

Staffmark Workforce Solutions offers this exciting contract opportunity at a global leader in electronics, mobile devices, and appliances, located in Plano, TX.

Product Safety and Liability Specialist

Top Skills:

1. Customer Care Experience (Call Center)
2. Claims Management Experience
3. An Insurance Claims or Adjuster background is beneficial

Summary:

The main function of a Product Liability Specialist is to interact with customers to provide a resolution to their potential liability claim. The specialist is responsible for determining the client's issue, providing follow-up as needed, and offering a possible solution. A PL Specialist is required to make outbound calls as well as engage by email and SMS. PL Specialist will contribute to the team's growing need for business intelligence, insights/dashboard management, strategic development, customer experience, and related best practices

Responsibilities:

• Maximize customer satisfaction by providing prompt actions to customers' needs and obtain quality photos/data to determine the root cause of the claim to defend or accommodate the customer's claim.
• Provide efficient solutions to customer-facing agents by developing and operating guides and content.
• Use various tools/dashboards/systems to quantify the agent's performance of customer care and develop appropriate actions to improve performance and quality.
• Maximize customer satisfaction by providing prompt actions to customers' needs and obtain quality photos/data to determine the root cause of the claim to defend or accommodate the customer's claim.
• Provide efficient solutions to customer-facing agents by developing and operating guides and content.
• Use various tools/dashboards/systems to quantify the agent's performance of customer care and develop appropriate actions to improve performance and quality- Case management for MX/CE claims.
• Work to de-escalate customer situations while finding an appropriate solution; involve upper management as needed.
• CE Tender management.
• Pending Management (KPI, LTP).
• Case Tracker Management for a special issue.
• CPSC claim management (Customer care/tracker) (CE).
• Monitoring FCCM report quality (ACQ/OS Reports).
• Special Projects.
• Customer Care Resolution.
• EnR Submission/Management

Requirements:

• Spanish-speaking agent recommended, but not a requirement.
• Customer Service Experience 3+ years (claims handling experience a plus).
• Bachelor's Degree preferred.
• High school diploma or GED.
• Ability to maintain KPIs/workloads and produce quick turnarounds and resolutions for each claim tasked.
• Efficient in Word/Excel/Outlook/PPT.
• Excellent verbal/written communication skills - will communicate daily with customers via phone, email, text, etc.
• Well-rounded personality to work closely with the team and the Product Liability department.

Staffmark talent working with this client receive competitive compensation and a great benefits package, including medical, dental, vision, 401K, and Paid Time Off, plus more!

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Staffmark is an equal opportunity employer. Allapplicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Staffmark offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Staffmark is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors. By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help.