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Position:
Executive Director, Patient Support Services
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Location:
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Westlake Village, CA
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Job Id:
112760
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# of Openings:
1
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Position Summary:
We're hiring an Executive Director of Patient Support Services (HUB, Specialty Pharmacy, and Patient Services) to lead our overall Patient Services approach, HUB strategy for our portfolio of products, and Patient Navigator Team. The ideal candidate brings both strategic and operational leadership and will be responsible for designing, optimizing, and executing an exceptional end-to-end patient and provider experience related to the access to and reimbursement of our Company products.
This newly created role will also manage MannKind's affordability programs, electronic prior authorization solutions, and the launch of a new Patient Navigator/Field Reimbursement Manager programs to ensure timely access, education, and support for HCPs and patients.
Principal Responsibilities:
Strategic Leadership
- Lead the development and execution of comprehensive patient support strategies that align with brand objectives and organizational goals.
- Stay ahead of market dynamics and industry trends to enhance support offerings.
- Foster cross-functional collaboration across access, marketing, sales, legal, compliance, data & analytics and other key teams.
- Develop talent and promote a culture of excellence and accountability.
- Provide leadership, and day-to-day oversight for patient services function, including internal teams and vendor relationships)
- Support Manage the development and implementation of patient access programs (i.e., business rule development, team training, workflow mapping, etc.)
Coverage & Access Support (i.e. Hub, ePA solutions)
- Oversee Hub services, and other key partners providing electronic prior authorization (ePA) and appeals support, to streamline patient access to therapy.
- Optimize hub operations to enhance HCP and patient experience, while driving continuous improvement in pull-through and overall performance through data-driven insights, streamlined workflows, and proactive issue resolution.
Affordability Support (i.e. Copay, etc.)
- Lead the design and execution of patient affordability programs, including co-pay assistance, free drug programs and cash pay solutions.
- Identify opportunities for program optimization based on performance metrics, patient feedback, and financial impact.
Patient Engagement (i.e. Patient Navigator)
- Successfully launch the Patient Navigator / Field Reimbursement Manager (FRM) programs to ensure timely access, education, and support for HCPs and patients.
- Deliver a high-touch, integrated experience across the hub and broader PSS ecosystem that helps HCPs navigate payer hurdles and ensures patients are effectively onboarded and continuously supported.
Specialty Pharmacy Network
- Design optimal channel strategies that embed specialty pharmacies within the PSS ecosystem to support streamlined first-fill, adherence, and coordinated care.
- Tailor SPP networks to brand needs while maintaining strong partnerships to ensure timely medication delivery and seamless patient support.
- Continuously assess network performance and drive enhancements to elevate patient experience and operational efficiency.
Operations & Performance Management
- Report key metrics, performance, and financials to stakeholders.
- Oversee vendors and budgets to ensure high-quality service and cost-effectiveness.
- Align data management and reporting with Data & Insights.
- Set clear performance expectations and drive accountability for performance with both vendors and team members through KPIs and SLAs, along with compliance with key regulatory requirements.
- Manage cross-functional collaboration with key teams throughout the organization to communicate and optimize processes. Includes: payer, trade & distribution, sales, reimbursement, marketing, finance, legal/compliance.
- Partner with Business Analytics team to define and manage the delivery of partner-related business reports, dashboards/ scorecards, and business analysis.
Education and Experience Qualifications:
- Bachelor's degree required; advanced degree within business or healthcare (MBA, MPH, RN, PharmD, or related) preferred.
- 15+ years of experience in patient access/support services and/or reimbursement support services, within pharma/biotech.
- 5+ years of demonstrated senior level managerial experience required, including managing geographically disperse teams and remote vendor management.
- Experience leading national patient navigation or field support programs.
- Track record of improving patient experience metrics and operational KPIs using data and process improvement methods
- Strong functional knowledge of health insurance and benefits (i.e. Medicare Part B/D, commercial and Medicaid) including insurance eligibility, benefit verification, prior authorization processes, reimbursement coverage, appealing insurance denials, application of financial assistance, co-pay support and bridge programs
- In-depth knowledge of payer systems, including Medicare, Medicaid, and commercial insurance.
- Extensive knowledge of HCP office processes regarding patient flow, prescription flow and clinic office operations
- In depth knowledge of pharmaceutical manufacturer compliance requirements and patient confidentiality (HIPAA regulations)
- Strong analytical skills with the proven ability to effectively analyze data to determine trends and inform strategy
- Exceptional communication, leadership, and cross-functional collaboration skills.
- Strategic thinker with strong analytical and presentation abilities.
- Willingness to travel up to 50%.
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Apply for this Position
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Mannkind Corporation
Dec 06, 2025