Enterprise Resource Planning (ERP) Training Specialist

Working in collaboration with the Organizational Development team, the Enterprise Resource Planning (ERP) Training Specialist's primary role is to design, develop, and facilitate training programs for enterprise-wide systems in a dynamic environment. This role will be a key contributor to a major IT transformation project integrating Oracle Fusion with enterprise-wide systems. The ideal candidate will have experience developing ERP training materials, including training guide, quick reference guides, and microlearning content, along with facilitating learning events. Demonstrates a commitment and supports a culture of diversity, equity and inclusion.

Training Program Development

• Design and deliver training programs tailored to utility industry roles (accounting, finance, customer service, procurement, project management etc.)
• Support training efforts for Oracle Fusion, including financial, procurement, inventory management, and operations modules.

• Develop ERP training materials such as training guides, quick reference guides, microlearning content, interactive simulations, tutorials, and assessments.

• Work closely with Subject Matter Experts (SMEs) to gather core information and create effective training content.
• Facilitate meetings to understand system functionality and business processes.

• Conduct live and virtual training sessions, including webinars.
• Coordinate with internal SMEs and external partners to ensure consistent training delivery as per the training plan.
• Evaluate training effectiveness and periodically update training materials.

• Use platforms such as Articulate, Lectora, or similar tools to develop training content.
• Publish and maintain content via a centralized repository or Learning Management System (LMS).

• Manage project timelines, scope, and budget in collaboration with the project management team.
• Assist the Learning and Development Manager to manage vendors and contracts.

• Regularly update training materials based on system changes and user feedback and utilize knowledge management practices.
• Recommend process improvements and enhancements to training delivery.

• Research, evaluate, and make recommendations to Organizational Development-related initiatives in leadership/career development, employee engagement and retention, succession planning, performance management, knowledge transfer, change management, onboarding, and other areas of improvement relevant to the overall effectiveness of the organization.
• Assist the Learning and Development Manager with review of employee learning and development requests, focused on reconciliations, alignment of organizational priorities, and budget.
• Coordinate, communicate, and schedule learning and development activities for Prince William Water employees, including but not limited to coordinating and organizing enrollment, assembly of necessary program materials, setting up of the classroom, ordering or purchasing supplies, etc.
• Manage Prince William Water's learning facilities and amenities to coordinate logistical arrangements for instructor-led training.
• Conduct organization-wide needs assessments to identify skill and knowledge gaps that need to be enhanced or addressed.
• Meet with management and employees to assess and determine yearly learning and development and organizational development needs as directed.
• Write articles for employee newsletters and other publications for the utility industry.
• May be deemed essential at any time.

• Perform other duties as assigned or required.

Essential Competencies:

• Knowledge of principles and practices of organizational development and adult learning; data collection and statistical methodology; computer equipment and software applications related to assignment; and English usage, spelling, and grammar.
• Ability to conduct learning and development events applying adult learning principles; design training materials following Instructional System Design requirements; develop eLearning content using authoring tools; and facilitate group discussions.

• Familiarity with tools like Articulate, Captiva, Lectora, or other instructional design platforms is highly desirable.

• Ability to maintain confidential and sensitive information; manage multiple projects; meet deadlines; analyze situations carefully and recommend solutions, understand, interpret, apply, and reach decisions following Prince William Water and Division policies and procedures; organize and prioritize work; follow established codes, policies, and guidelines; and work independently in the absence of supervision.
• Exceptional interpersonal, as well as written and verbal communication skills.
• Must be passionate about creating a learning culture within the organization.
• Possess exceptional communication skills. Must be a poised, confident, and engaging presenter of a wide variety of topics, both around operational tasks and soft skills. Must be able to project enthusiasm around all subject matter while stressing the importance of the information presented.
• Ability to capture concepts, such as leadership skills, management styles, customer service, etc., and be able to convert concepts into training products for use by all organizational levels.

• Bachelor's degree in Human Resource Management, Education, Adult Learning and Training, Organizational Development, or a related field.

• At least 4 years of experience developing training materials (Oracle experience strongly preferred) and delivering in-person, webinar, and virtual training.

• Or a combination of education and experience described above.

• Familiarity with instructional design tools such as Articulate, Lectora, or similar.

• None

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Physical demands: The work is mostly sedentary with periods of light physical activity. This position requires the employee to walk or stand for short or mid-term periods; lift and carry up to 20 pounds; climb stairs, bend, reach, hold, grasp, and turn objects; and operate computers. The work requires the ability to speak clearly and to see and hear clearly with or without correction. Work is subject to frequent interruptions and inflexible deadlines.
• Work environment: Primary work is performed indoors in a standard office environment. The noise level in the work environment is usually moderate. The employee is subject to work beyond the normally scheduled hours of work.