Business Unit Change Manager I (Organizational Change Management)

Overview

Navy Federal Credit Union currently does not provide sponsorship for this role. Applicants must be authorized to work in the United States without the need for current or future sponsorship.

To serve to serve as organizational change management expert and provide mentoring and direction to departmental stakeholders, project managers and other key business partners. Develop and implement departmental change management and communication plans. Promote departmental objectives, facilitate discussions, and serve as a dedicated change manager for successful implementation of business unit projects and initiatives.

Responsibilities

• Develop and implement departmental project change management plans
• Serve as facilitator and active, visible change management coach to project managers and stakeholders
• Develop and lead actionable and targeted project change management plans - including communications, sponsor roadmap, coaching, training and resistance management plans
• Partner with departmental communications teams to develop and execute communication plans
• Manage and direct change management components of projects through the planning, analysis, design, implementation and transition phases
• Create and manage measurement systems using targets and key performance indicators to track adoption, utilization and proficiency of departmental changes
• Identify performance gaps and resistance to change management efforts; develop, recommend and implement corrective actions
• Prepare reports and presentations for leadership, managers, and stakeholders
• Perform other related duties as assigned

Qualifications

• Experience in implementing change management efforts including impact assessments, stakeholder identification and alignment, communications planning and training needs assessment
• Significant experience in managing projects from creation through execution and evaluation
• Significant experience in exercising initiative, producing desired results and achieving objectives
• Significant experience in working with all levels of staff, management, stakeholders and vendors
• Extensive experience in presenting findings and conclusions clearly and concisely to stakeholders and management
• Experience in managing multiple priorities independently and/or in a team environment
• Advanced knowledge of Navy Federal's functions, philosophy, operations and organizational objectives
• PROSCI Change Management Certification
• Knowledge of NFCU's functions, philosophy, operations and organizational objectives
• Advanced research, analytical and problem-solving skills
• Advanced skill in translating information into actionable insights
• Effective skill communicating complex technical concepts to non-technical audiences
• Expert verbal and written communication skills
• Advanced skill in the use of PCs and related software packages
• Bachelor's Degree in Business Administration, or related field, or the equivalent combination of education, training or experience

Hours: Monday - Friday, 8:00AM - 4:30PM

Location: 820 Follin Lane, Vienna, VA 22180 | 5510 Heritage Oaks Drive, Pensacola, FL 32526

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