Career Team Lead

Southern New Hampshire University is a team of innovators. World changers. Individuals who believe in progress with purpose. Since 1932, our people-centered strategy has defined us - and helped us grow a team that now serves over 180,000 learners worldwide.

Our mission to transform lives is made possible by talented people who bring diverse industry experience, backgrounds and skills to the university. And today, we're ready to expand our reach. All we need is you.

Make an impact - from near or far

At SNHU, you'll have the option to work remotely in the following states: Alabama, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Mississippi, Missouri, Nebraska, New Hampshire, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, West Virginia, Wisconsin and Wyoming.

We ask that our remote employees have access to a reliable internet connection and a dedicated, properly equipped workspace that is free of distractions. Employees must reside in, and work from, one of the above approved states.

The opportunity

The Career Services Team Lead hires, manages, and leads a career services operational segment and all staff employed therein. You will manage the development, implementation and outcomes of the team processes, solves issues that arise, and handle managerial decisions with department leadership. Additionally, the Career Services Team Lead develops and completes metrics to demonstrate progression and outcomes of each goal, project, and initiative that is assigned to the team. You will report to the Director of Career Services. This is a fully remote position #LI-Remote.

What you'll do:

• You will lead and increase productivity, strengthening, and developing operational model and goals for employee outreach and engagement.
• You will use daily reporting from operational metrics page, Five 9, and Salesforce to monitor team performance.
• You will coach individual team members towards increased effectiveness and maintain quality assurance oversight of members within their teams to ensure the communication of accurate information and guidance to students, and the use of advisor best practices.
• You will coach team members on new processes, procedures, and plans.
• You will support the Career Services department in reaching established goals and key performance indicators (KPI).
• You will collaborate with other team members on a variety of projects.
• You will perform other responsibilities as assigned. Responsibilities can change at any time, with or without notice.

What we're looking for:

• Bachelor's degree and 1+ years of leadership experience.
• Experience in employer relations, career advising/career services, human resources, recruiting, or higher education administration/operations.
• Proficiency in Microsoft Word, Excel, PowerBI, and Five 9.

We believe real innovation comes from inclusion - where different experiences, perspectives and talents are celebrated. So if you're wondering whether SNHU is right for you, take the leap and apply. You might be just the person we're looking for.

Compensation

Exceptional benefits (because you're exceptional)

You're the whole package. Your benefits should be, too. As a full-time employee at SNHU, you'll get:

• High-quality, low-deductible medical insurance

• Low to no-cost dental and vision plans

• 5 weeks of paid time off (plus almost a dozen paid holidays)

• Employer-funded retirement

• Free tuition program

• Parental leave

• Mental health and wellbeing resources