Interlibrary Loan Specialist

Join the UW-Madison Libraries Interlibrary Loan Department supporting the research needs of the UW-Madison campus as well as other libraries and communities within Wisconsin and the world.

Reporting to the Head of Interlibrary Loan, the Interlibrary Loan Specialist will be responsible for processing physical and digital borrowing and lending requests and supporting document delivery services.

The Interlibrary Loan Specialist also may train and assist the work of student employees.

The successful candidate will perform a variety of duties, including, but not limited to:

• Processes borrowing and lending interlibrary loan requests
• Supports document delivery services
• Engages in professional development activities

This position is eligible for partial remote work. A remote work agreement may allow for a maximum of 20% remote per week.

This position is full-time, 100%.

Ongoing/Renewable

• Contributes to the development of policies and procedures

• Provides complex library services support in absence of a supervisory authority. Acts as a resource to other library staff

• Participates in committee work within the library and the university

• Hires, trains, and guides student employees and monitors student workflows

• May assist and educate both face-to-face and remote customers in the use of technologies and tools to create, seek, use, and manage information

• Interprets policies and procedures to answer non-routine questions and resolve complex issues

• Utilizes designated library systems, tools, standards, and practices to locate, retrieve, and organize; or describe, edit, preserve, and reformat a variety of library information resources

• May create invoices, process complex orders, and resolve any purchasing discrepancies

• Conducts reference searches to locate relevant materials and answer questions as needed

• Provides complex support to the day-to-day operations of library services to provide guidance in the use of library information resources, operations, and policies; or to acquire, prepare, and preserve library information resources for use

• Utilizes library software and systems to retrieve, enter, and report on data using a wide variety of applications

Libraries, Cooperative Sharing & Storage

Starting salary will be based on experience and qualifications. Well-qualified applicants can anticipate earning between $38,189- $45,000 with final salary based on experience and qualifications.

This position offers a comprehensive benefits package, including generous paid time off, competitively priced health/dental/vision/life insurance, tax-advantaged savings accounts, and participation in the nationally recognized Wisconsin Retirement System (WRS) pension fund. For a summary of benefits, please see https://www.wisconsin.edu/ohrwd/benefits/download/fasl.pdf.

Employees in this position can expect to receive benefits such as generous vacation, holidays, and sick leave; competitive insurances and savings accounts; retirement benefits. Benefits information can be found at (https://hr.wisc.edu/benefits/).

• Excellent problem analysis and oral & written communication skills
• Knowledge of basic computer skills, including knowledge of word processing and spreadsheets
• Ability to organize workload effectively, work independently and as a team
• Physical demands: Ability to lift 40 lbs and work at a computer terminal for up to 4 hours at a time

• Previous experience in academic libraries, specifically Interlibrary Loan and/or Resource Sharing
• Familiarity with basic interlibrary loan principles and software, including general reference methods and the use of OCLC and MARC Records
• Flexible, detail orientated, and able to respond well to multiple competing demands

Associate's Degree Preferred

Click the "Apply" button to start the application process.

You will be prompted to upload the following documents:

-Resume

-Letter of Qualifications

Applicants should attach a letter of qualifications and resume detailing their training and experience relating to the required and preferred qualifications referenced above. The application reviewers will be relying on written application materials to determine which qualified applicants will advance in the recruitment process.

References will be requested from finalists only and are not required with the initial application. Reference requests will be sent via email from SkillSurvey.

Please note that successful applicants are responsible for ensuring their eligibility to work in the United States (i.e. a citizen or national of the United States, a lawful permanent resident, a foreign national authorized to work in the United States without need of employer sponsorship) on or before the effective date of appointment.

Caitlin Milnthorpe, caitlin.milnthorpe@wisc.edu, 608-263-4962

Relay Access (WTRS): 7-1-1. See RELAY_SERVICE for further information.

Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals.

The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background - people who as students, faculty, and staff serve Wisconsin and the world.

The University of Wisconsin-Madison is an Equal Opportunity Employer.

Qualified applicants will receive consideration for employment without regard to, including but not limited to, race, color, religion, sex, sexual orientation, national origin, age, pregnancy, disability, or status as a protected veteran and other bases as defined by federal regulations and UW System policies. We promote excellence by acknowledging skills and expertise from all backgrounds and encourage all qualified individuals to apply. For more information regarding applicant and employee rights and to view federal and state required postings, visit the Human Resources Workplace Poster website.

To request a disability or pregnancy-related accommodation for any step in the hiring process (e.g., application, interview, pre-employment testing, etc.), please contact the Divisional Disability Representative (DDR) in the division you are applying to. Please make your request as soon as possible to help the university respond most effectively to you.

Employment may require a criminal background check. It may also require your references to answer questions regarding misconduct, including sexual violence and sexual harassment.

The University of Wisconsin System will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful candidate will be released. See Wis. Stat. sec. 19.36(7).

The Annual Security and Fire Safety Report contains current campus safety and disciplinary policies, crime statistics for the previous 3 calendar years, and on-campus student housing fire safety policies and fire statistics for the previous 3 calendar years. UW-Madison will provide a paper copy upon request; please contact the University of Wisconsin Police Department.