Engineer II - IT Systems

Are you looking for a unique opportunity to be a part of something great? Want to join a 17,000-member team that works on the technology that powers the world around us? Looking for an atmosphere of trust, empowerment, respect, diversity, and communication? How about an opportunity to own a piece of a multi-billion dollar (with a B!) global organization? We offer all that and more at Microchip Technology Inc.

People come to work at Microchip because we help design the technology that runs the world. They stay because our culture supports their growth and stability. They are challenged and driven by an incredible array of products and solutions with unlimited career potential. Microchip's nationally-recognized Leadership Passage Programs support career growth where we proudly enroll over a thousand people annually. We take pride in our commitment to employee development, values-based decision making, and strong sense of community, driven by our Vision, Mission, and 11 Guiding Values; we affectionately refer to it as the Aggregate System and it's won us countless awards for diversity and workplace excellence.

Our company is built by dedicated team players who love to challenge the status quo; we did not achieve record revenue and over 30 years of quarterly profitability without a great team dedicated to empowering innovation. People like you.

Visit our careers page to see what exciting opportunities and company perks await!

Job Description:

Microchip Technology Inc. is seeking an Engineer II - IT Systems to join our team in San Jose. The successful candidate will be responsible for a broad range of Tier-2 Desktop Support activities, ensuring timely resolution of end-user IT issues. This role requires close collaboration with our Tier-1 and Tier-3 IT teams. The position is primarily based at our San Jose - Fortune St. facility, with additional responsibility for providing support at our First St. and Holger locations. Occasional travel to these facilities will be required.

Responsibilities:

• Provide daily technical support to employees for internal desktop systems hardware and software, as well as basic support for network, server, and storage infrastructure for approximately 175 users.
• Support of ITAR/CU facilities and users.
• Install, configure, and troubleshoot Windows XP, 7, 10, and 11 operating systems, workstations, smartphones, and network equipment in a heterogeneous environment.
• Operate and maintain the company's internal data communication systems across multiple platforms and protocols, including VoIP.
• Provide support for virtual and physical servers running Windows Server versions 2008 R2 through 2022.
• Manage user and computer objects in Active Directory.
• Perform Windows imaging for break-fix scenarios and new computer deployments.
• Analyze, install, modify, and support operating systems, databases, or utility software.
• Conduct routine backup operations for the Fortune facility.
• Provide support and troubleshooting for basic Unix/Linux requests and issues.
• Assist the Information Services Support Manager in standardizing organizational processes, procedures, and policies.
• Participate in the development of information technology and infrastructure projects as needed.
• Provide remote support for a limited number of home users.
• Travel to other Microchip facilities in North America may be required.

Requirements/Qualifications:

• Bachelor's degree in Computer science or equivalent with a minimum of 2.5 years of experience in an IT support environment.
• Must be a US Citizen or Permanent residence
• Excellent customer service and communication skills.
• Ability to support multiple users simultaneously.
• Positive attitude and a proactive, solution-oriented approach.
• Ability to work effectively in a high-pressure, fast-paced environment with over 250 users.
• Comfortable working within a tiered support structure.
• Strong experience with Windows 11, Active Directory, and Office 365 in a heterogeneous environment.
• Strong technical aptitude and proven problem-solving abilities.

Preferred Skills:

• Solid Leadership skills
• ITIL Foundation V3 or V4 certification.
• Familiarity with the ServiceNow ticketing system.
• Experience supporting engineering lab environments.
• Previous experience with Microchip Desktop Support Systems.

Travel Time:

Physical Attributes:

Physical Requirements:

Pay Range:

Benefits of working at Microchip

Microchip Technology Inc is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

For more information on applicable equal employment regulations, please refer to the Know Your Rights: Workplace Discrimination is Illegal Poster.

To all recruitment agencies: Microchip Technology Inc. does not accept unsolicited agency resumes. Please do not forward resumes to our recruiting team or other Microchip employees. Microchip is not responsible for any fees related to unsolicited resumes.