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Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period! For more information about our benefits, see below! We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to "protect people, enhance lives, and preserve the planet." Job Summary
The Installation Lead, Ambius, is a high-visibility role, responsible for overseeing the planning, execution and optimization of installation projects for key national account customers. This leadership role requires strong organizational and communication skills to ensure seamless project execution, from initial customer contact to final installation. The ideal candidate will be detail-oriented, proactive, and committed to delivering exceptional customer service. This person will need a strong leadership, strong executive presence when working with customers, as well as excellent negotiating skills for working with vendors, subcontractors, customers and branches. Key Performance Indicators
Principal Duties and Responsibilities
Lead, mentor and develop a team of National Account Support Coordinators Oversee the planning, execution, and optimization of installation projects for key national account customers Build and maintain strong relationships with national account clients to clarify contract details, address concerns and manage expectations effectively. Make critical decisions related to project planning resource allocation and issue resolution in partnership with branches and vendors. Maintain a high level of customer satisfaction through proactive communication and problem-solving. Collaborate with local branches and vendors to plan and coordinate project logistics, ensuring necessary materials are ordered and timely project delivery. Influence and guide on-site contacts (project managers, construction leads, etc.) to align on installation schedules and resolve logical challenges. Monitor project timelines and proactively identify potential roadblocks to maintain project momentum and implement solutions to keep the project on track. Drive strategic initiatives to define the best-in-class installation process, geared towards each National client. Document best practices and lessons learned from each installation project to optimize future processes. Identify opportunities for streamlining workflows and improving efficiency & recommend solutions Lead initiatives with branches and subcontractors on maintaining exceptional customer experience from sales to implementation. Service as a trusted advisor to branches, subcontractors, and market directors, providing insights and guidance on delivering exceptional customer experiences. Maintain accurate and up-to-date records of project status, communication logs, and other relevant documentation. Prepare reports and presentations as needed. Travel is required up to 50% CANDIDATE SUMMARY
Preferred Experience
5-8 years experience in customer service, account management or operations management in a relevant field 2+ years of experience leading and managing teams Experience interacting with high-profile clients and/or enterprise-level stakeholders Proven ability working with vendors, subcontractors and local teams to ensure seamless execution Experience identifying inefficiency and implementing strategics to improve workflows, reduce costs, and optimize processes. Ambius system knowledge is desired Prior experience supporting projects
Required Traits and Characteristics
Strong leadership and team management skills Ability to multi-task and organize work to consistently meet deadlines Self-starter, proactive problem-solver, and critical thinker Naturally proactive and works with a sense of urgency always Excellent communication and customer service skills, both verbal and written Strong attention to detail and willingness to learn Demonstrated Google applications (docs, sheets, calendar, drive, etc.) skills and (MS Office.) Ability to influence internal and external stakeholders
Formal Education, Qualifications or Training
While starting pay falls within the given range, it can vary based on factors like geographic location, skills, education, and experience. Total earnings may also be affected by overtime, incentives, commissions, performance, and route assignment (where applicable). Why Choose Us?
A career with the Rentokil family of companies can be a professional trajectory filled with opportunity. We pride ourselves on being a world-class team that rewards high performance, and we love to promote from within. We offer competitive pay and many of our roles offer performance incentives.
Below you'll find information about some of what we have to offer. All Full-Time Colleagues qualify for the following and Part-Time Colleagues qualify for most benefits after they meet certain criteria.
Click here to read more about our Total Rewards Program which includes:
Professional and Personal Growth
Multiple avenues to grow your career Training and development programs available Tuition Reimbursement benefits (for FT Colleagues)
Health and Wellness
Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1 Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more
Savings and Retirement
Work-Life Balance
Vacation days & sick days Company-paid holidays & floating holidays A company mindset that prioritizes health, safety, and flexibility
We are looking for individuals who want to make a difference where our customers live and work. Is that you? This company is a Drug Free workplace. Rentokil is committed to complying with all Federal, State, and local laws related to the employment of qualified individuals with disabilities. California residents click here to review your privacy rights.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. By applying to this job, you agree to receive initial texts from systems used on behalf of Rentokil North America, Inc., possibly including Workday, Loop, and HireVue. These systems utilize text messages to communicate with you throughout the application, interview, and pre-hire processes. You can set your communication preferences or opt out of text messages from each system at any time following the initial message. Message and data rates may apply.
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Rentokil North America
$18.00 - $27.00
life insurance, paid holidays, sick time, tuition reimbursement, 401(k), retirement plan
Nov 19, 2025