New

Student Services Analyst

Maricopa Community College district
life insurance, paid time off, sick time, long term disability, tuition reimbursement, 403(b)
United States, Arizona, Avondale
Nov 18, 2025
Student Services Analyst Job ID: 322078 Location: Estrella Mountain Comm College Full/Part Time: Full Time Regular/Temporary: Regular Salary Range $52,525.00 - $68,282.00/annually, DOE Grade 114 Work Schedule Monday through Thursday, 9am to 6pm Friday, 8am to 5pm Summer Hours: Monday through Thursday, 7am to 6pm Schedule is based on the operational needs of the department and EMCC. To best serve the students, department, and college, this position is fully in-person. Work Calendar 12 Months Maricopa Summary 10 Colleges. Unlimited Opportunities. The Maricopa County Community College District is one of the largest community college systems in the nation. Home to 10 individually accredited community colleges and 31 satellite locations, we proudly serve students in every corner of the Valley. Each day, our dedicated faculty, staff, and administrators, live out our vision- creating excellence in education for a better world. We focus on people-not profits. With 100% acceptance, zero rejections, and affordable tuition, we provide the flexibility and support our students need to succeed in and beyond the classroom. Discover how we're changing college. We don't just support our community-we help build it. We are the largest provider of workforce development training in the state. The activities of our colleges and their students support one out of every 28 jobs in Maricopa County. Learn about our economic impact. We believe our employees are our most valuable asset. Our 10 colleges and District Office support nearly 10,000 jobs and careers throughout Greater Phoenix. Join us in making a real difference in the lives of over 140,000 college students each year. Benefits Maricopa County Community College District (MCCCD) is committed to providing a competitive and comprehensive benefits program that supports our employees' and their families' health and well-being. Therefore, the MCCCD benefits support every stage of life and are designed to meet the diverse needs of our community. Explore the wide range of benefits and perks available to eligible employees at MCCCD: Affordable and Comprehensive Benefits Package: Nationwide Medical, Dental, and Vision Coverage Paid Time Off: Vacation, Sick Leave, and Personal Time 20 Paid Observed Holidays Company-paid Life Insurance, AD&D, and Short-Term Disability plans, with the option to purchase supplemental coverage Arizona State Retirement System (ASRS) Pension, including Long Term Disability and Retiree Health Insurance with 100% employer-matching contributions Optional Retirement Plans: 403(b), 457(b), Roth 403(b), Roth 457(b) Tuition Reimbursement for employees and dependents Annual Professional Development Funding Flexible Work Schedules Employee Health & Wellness Programs: District-Wide Wellness Program with Workshops and Webinars Monthly Health & Wellness Calendar and Newsletter Virta Diabetes Reversal Program, Support Groups, and Diabetes Empowerment Education Programs Employee Assistance Program (EAP) Sight-On-Site Eye Care Services Mobile On-Site Mammography Screenings Pre-Retirement Planning Events Qualifying Employer for Public Service Loan Forgiveness (potential loan forgiveness for federal Direct Loans after meeting repayment requirements and working full-time for an eligible employer) Job Summary Estrella Mountain Community College (EMCC) is hiring a motivated and enthusiastic Student Services Analyst (SSA) for the Disability Resources & Services (DRS) department. This position serves as a lead worker and strong team player dedicated to coordinating, administering, implementing, and improving DRS programs and services for a growing student population. This position works with students across a variety of documented disabilities to determine reasonable accommodations and services in all college environments and serves as a liaison between students, faculty, staff, and external entities. Essential Functions 30% - Assessment and Compliance Conducts an interactive process with students making accommodation requests and synthesizes information gathered to determine individualized and reasonable accommodation and access plans. Applies qualitative interviewing techniques to gather appropriate and relevant information about disability-related functional imitations, barriers, access needs, and other potential support needs. Evaluates documentation of disability (medical records, educational assessments, IEPs, etc.) to assist with determining strengths, needs, history of accommodation, and eligibility. Reviews functional limitations in light of course and program standards, academic standards, and technical standards to determine if requested accommodations are necessary, reasonable, and appropriate. Ensures compliance with the application of laws and regulations by collaborating with the Director of Disability Resources and Testing Services on complex cases. 30% - Case Management Works with students, staff (DRS support staff, testing staff, tutoring staff, etc), and other appropriate stakeholders in a timely manner to ensure compliance with applicable laws and department procedures. Collaborates with faculty in the interactive process to ensure appropriate implementation of accommodations, address concerns, solve problems, and coordinate course-specific needs. Provides specialized holistic support to students with disabilities through academic coaching, advice on course load and modality, self-advocacy techniques, and referrals to internal and external supports. 30% - Program Administration Manages and administers department procedures (including within the confidential online DRS Connect - Accessible Information Management System) to ensure accuracy and timeliness in eligibility determination and implementation Gathers and analyzes data to improve DRS processes, makes presentations and recommendations to leadership, and implements and tracks improvement strategies Develops and presents training materials both in-person and online for students and staff. Manages and processes fiscal needs according to the department budget. Manages and coordinates assistive technology and vendor services, including interpreters, proctors, and note-taking. Provides back-up support for DRS support staff Supervises non-exempt staff. 10% - Other duties as assigned, commensurate to the grade level of the position. Minimum Qualifications Bachelor's Degree from a regionally accredited institution and two (2) years of full-time equivalent student services or college teaching experience, or experience coordinating, administering, planning, or evaluating programs. OR Associate's Degree from a regionally accredited institution and four (4) years of full-time equivalent student services or college teaching experience, or experience coordinating, administering, planning, or evaluating programs. An equivalent combination of the conferred degree and directly related full-time work experience as described above sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation, may be considered . Desired Qualifications Post-Baccalaureate Certificate or Master's Degree in Post-Secondary Disability Services, Disability Services Administration, Disability Studies, or Higher Education. Two years' experience reviewing assessments of disability (evaluations, medical reports, IEPs, etc.) to help identify eligibility according to applicable laws and regulations. Two years' experience utilizing effective interviewing techniques to determine individualized reasonable accommodations within academic and technical standards Two years' experience collaborating with multiple stakeholders to coordinate and support the timely provision of services to a case load of students in a post-secondary setting. Experience with process improvement techniques (including accurate data collection, analysis, presentation, and implementation) Experience with functional utilization of data management systems to track progress, keep notes, and gather information to make decisions (such as Accessible Information Management System, Student Information System, Fiscal Management System, etc.) Special Working Conditions May be required to work occasional evenings and weekends May need to occasionally travel and work at other college locations May be required to view a computer monitor for a prolonged period of time How to Apply Applicants are required to submit a cover letter and resume showing how the applicant meets the minimum and desired qualifications. All minimum requirements must be met at the time of the application. Additional materials will not be accepted after the job posting has closed. Missing materials or incomplete employment history will not be considered. Please ensure your materials clearly provide the following information. Clearly illustrate how prior experience, knowledge and education meet the minimum and desired qualifications for this position. Indicate whether former or current employment is Full-Time or; Part-Time employment, to include Adjunct or Associate Professor (must include number of hours worked, contact hours or load) Provide employment history in a month/year format (e.g., 09/07 to 10/11) including job title, job duties, for each position held and name of employer for each position. Three professional references, preferably current and/or former supervisors. If references are not provided in resume upon application, they will be requested at time of interview. Posting Close Date Open until filled Estimated next review on December 1, 2025 Must apply by 11:59 P.M. on November 30, 2025, to be considered If unsuccessful in finding a candidate during the initial review a subsequent review date will be determined EEO, Title IX, & Clery Act Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information. Title IX of the Education Amendments of 1972, states: "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance." The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators. The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act. To apply, visit https://jobs.maricopa.edu/psp/MCPAHPRD/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=1000&JobOpeningId=322078&PostingSeq=1 jeid-0f0a13c5a4aee3469413d07e1e5d25ec