Senior Learning & Development Specialist

Job Description:

The role of Senior Learning and Development Specialist is to partner with various leaders throughout the organization to conduct a needs assessment, design training programs, develop instructional materials, facilitate training sessions, and evaluate progress and results against stated goals and objectives. This person will be involved in supporting our management and leadership development programs and help drive the overall Learning and Development strategy for our field and Field Support Office customers.

Specific Duties Include:

• Serve as a consultant, coach, and resource to organizational leaders in analyzing development needs.
• Communicate and partner with key stakeholders in the planning and delivery of training sessions, meetings, regional events, and conferences.
• Coordinate and develop new training content or revise/update existing content for outcomes-based training.
• Effectively use principles and best practices in adult learning, instructional systems design, ADDIE model, and evaluation techniques to build successful development programs.

• Prepare resources, materials, and supplies for training and meetings.
• Serve as a resource for managers and leaders on developing effective teams and leadership skills to enhance their capabilities, increase productivity, and advance team culture.
• Participate in training activities to increase personal skills levels and improve overall delivery of learning and development.
• Promote and advance the learning culture throughout the company.
• Conduct self in the presence of customers and community to present a professional image.
• Follow all safety rules and regulations while performing work assignments and adhere to all policies and procedures as specified in company manuals and as directed in the employee handbook.
• Role model the core values and stakeholder philosophy in all actions and responsibilities.
• Participate in all company/location driven communication efforts, including open book meetings, huddles, department meetings and other related efforts.
• Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.
• Perform all other duties as assigned by management in a professional and efficient manner.

Job Requirements:

• 5+ years working in a consultative role in a learning and development capacity.
• Strong presentation and facilitation skills with thorough knowledge in principles of adult learning.
• Adept with a variety of multimedia training platforms and methods.
• Ability to design and implement effective training and development programs.
• Ability to maintain the highest level of confidentiality in handling sensitive team member information.
• Experience working with Learning Management System (LMS).
• Ability to handle multiple projects and priorities in a professional and timely manner.
• Self-starter with a proactive approach in resolving problems and issues.
• Ability to interact and partner with team members at all levels in the organization and externally.
• Ability to effectively present information in a clear manner, demonstrate concepts or processes, and respond to questions.
• Excellent written and oral communication skills.
• Strong attention to detail and organization.
• Ability to travel around 10-20%. Frequency may vary based on organizational initiatives.
• Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship.