Engagement Specialist, Remote

Posting Date

Engagement Specialist (with Care Coordination Responsibilities)

At DaVita IKC, engagement is everything. As an Engagement Specialist, you'll be the first point of contact for patients-onboarding, scheduling, and keeping them connected through high-volume, relationship-focused outreach. This role is perfect for someone organized, motivated, and skilled at building trust while helping patients navigate their healthcare journey.

Please note: In this role, you may be spend up to 50% of your time on Care Coordinator responsibilities, supporting patients through resource navigation, screenings, referrals, and ongoing communication.

• No nights/weekends
• Willing to travel for team meetings or in-person trainings

• Full-Time, Monday-Friday schedule

• Daily start time flexible between 7:00-8:00 AM

• Home workspace must include a quiet, private space with high-speed internet

• Facilitate CHE completion in nephrology offices, dialysis clinics, or via telehealth; coordinate with Nurse Practitioners and clinics to prepare for in-person appointments

• Perform outbound calls to patients, caregivers, and clinics for CHE scheduling, reminders, and rescheduling; schedule telehealth CHEs for patients unable to attend in person

• Welcome new patients to the program and collect any new concerns from existing patients; escalate to RN or Nurse Practitioner as appropriate

• Maintain accurate documentation and communicate patient updates to the care team

• Demonstrate exceptional interpersonal skills to build trust, influence patient participation, and overcome barriers to engagement

• Organize outreach efforts by urgency and importance to maximize patient impact

(May represent up to half of total role responsibilities)

• Coordinate care for patients by ensuring access to eligible resources/programs and assisting with referrals and provider appointments

• Perform outbound calls and respond to inbound calls from patients, providers, and Village resources

• Complete non-clinical screenings and pathways under the guidance of the Manager; escalate to Integrated Care Nurse as needed

• Assist the clinical team with moving patients through the continuum of care by completing tasks as directed

• Identify eligible resources for members and collaborate with Integrated Care Nurses, dialysis clinics, health plans, and other stakeholders to help members enroll in programs

• Communicate directly with patients in a timely and professional manner

• Maintain accurate, complete, and confidential documentation

• Demonstrate exceptional two-way communication, both oral and written

• Act in alignment with DaVita's mission and values to deliver high-quality patient care

• High School Diploma or GED required; Associate's or Bachelor's Degree preferred

• 2+ years professional experience in customer service, patient-facing, or telephonic outreach roles preferred

• Prior healthcare experience preferred

• Intermediate proficiency in Microsoft Word, Excel, PowerPoint, and Outlook

• Strong verbal and written communication skills, active listening, and motivational engagement techniques

• Highly organized, with excellent time management and follow-through

• Ability to work both autonomously and collaboratively with care team members

• Home workspace must provide a quiet, private environment with reliable high-speed internet

• Directly impact patient care and engagement for complex chronic conditions

• Be part of a mission-driven, collaborative care team

• Opportunities for growth

• Supportive environment that values innovation, communication, and patient-centered care

Join our team and help patients navigate their care journey.

At DaVita, we strive to be a community first and a company second. We want all teammates to experience DaVita as "a place where I belong." Our goal is to embed belonging into everything we do in our Village, so that it becomes part of who we are. We are proud to be an equal opportunity workplace and comply with state and federal affirmative action requirements. Individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic.

This position will be open for a minimum of three days.

Compensation for the role will depend on a number of factors, including a candidate's qualifications, skills, competencies and experience. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits. Learn more at https://careers.davita.com/benefits

Colorado Residents: Please do not respond to any questions in this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information.