Collections Representative- Queens NY

Job Description

Royal Waste has an immediate opening for a Collections Representative based in Queens, NY. We are seeking a detail-oriented and results-driven professional to join our team in-office, five days a week. In this role, you will be responsible for making a high volume of outbound collection calls on delinquent accounts, taking customer payments over the phone, setting up payment arrangements, and resolving service or billing-related issues. This position requires excellent communication skills, strong problem-solving abilities, and a customer-focused approach to managing delinquent accounts.

Schedule: Monday-Friday, in-office

Hours: 8:00 AM - 5:00 PM

Pay rate: Starting $25.00-$28.00( depending on relevant experience)

Key Responsibilities

• Monitor and follow up on past-due accounts to ensure timely resolution

• Contact customers via phone, email, and written correspondence to collect outstanding payments

• Make 70-80+ outbound calls daily on delinquent accounts, managing automated call systems

• Collaborate with managers and departments to strategize and execute monthly collection plans

• Maintain accurate notes in customer portfolios

• *Negotiate payment plans and settlements within company guidelines

• Provide assistance with online payments

• Meet or exceed collection targets and departmental goals

• Handle difficult customer interactions and escalate calls when necessary

• Report results to management

Qualifications & Skills

• High school diploma or equivalent (Associate's or Bachelor's degree preferred)

• Proficiency in Microsoft Office (Word, Excel, Outlook) and collections software

• 1+ years of experience in collections, accounts receivable, or a related customer service role

• Strong negotiation and problem-solving skills

• Excellent verbal and written communication abilities

• Ability to work independently and collaboratively in a fast-paced office environment

• Strong attention to detail and ability to handle confidential information

Benefits:

• Competitive salary with performance-based incentives.

• Comprehensive health, dental, and vision insurance.

• 401(k) retirement plan with company match.

• Paid time off, holidays, and sick leave.

If you are a motivated professional with a passion for collections and customer service, we encourage you to apply today!

https://careers.wasteconnections.com/us/en

Waste Connections is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status.