ALMSS Customer Support Specialist

Description

ALMSS Customer Support Specialist

Location: Robins Air Force Base, GA

Join Leidos National Security Sector in supporting mission-critical aerospace and defense operations. As an ALMSS Customer Support Specialist, you will play a vital role in sustaining the F-16 Aircraft Structural Integrity Program (ASIP) through expert support of the Automated Logistics Management Support System (ALMSS). This system enables global depot-level logistics for Command and Control, Intelligence, Surveillance, and Reconnaissance (C2ISR) programs across the U.S. Air Force.

Note: This role will require on-site support (Robins AFB, GA) with hybrid/remote capabilities.

Key Responsibilities

• Assist in providing daily technical and procedural support to over 85 on-site and 180 remote users across 50+ global locations.

• Troubleshoot and resolve logistics issues related to 300+ Supply Chain Management (SCM) functions and 10 major system interfaces.

• Deliver information analysis and reporting to the Program Management Office.

• Conduct initial and ongoing training for complex ALMSS functions and new system enhancements.

• Monitor Air Force logistics policy updates and assess potential impacts on ALMSS operations and customer engagement.

• Collaborating closely with government ALMSS program managers, engineers, and logistics leads to ensure seamless system performance.

• Manage customer expectations and proactively identify and resolve system-related challenges.

• Support program activities including user issues, system portfolio management, contingency operations, Predator/Reaper ICP transition, and FIAR compliance.

• Liaise with software development and operations teams to clarify logistics support requirements.

• Provide legacy system expertise to the ALMSS modernization team.

Required Qualifications

• Bachelor's degree and 8+ years of relevant experience (additional experience, training, or certifications may substitute for degree).

• Hands-on experience with ALMSS, Enterprise Solution-Supply (ES-S), and Standard Base Supply systems.

• Familiarity with Defense Logistics Agency (DLA) wholesale systems and Air Force logistics platforms (D035, D043).

• Understanding of DLA Transaction Services SCM interface formats.

• Strong organizational, analytical, and communication skills; ability to work independently under tight deadlines.

• U.S. Citizenship; Currently possess an active Public Trust or higher level clearance. With ability to obtain/maintain a Government Common Access Card (CAC) upon hire.

Why Leidos?

Be a part of an innovative team driving national security and defense excellence. At Leidos, you'll contribute to cutting-edge solutions while advancing your career in a dynamic, mission-focused environment.

EIO 2024

We're not looking for perfectly polished resumes or perfect fits. We're looking for people who break limits, ask hard questions, and don't wait to be told what's next. At Leidos, we're not following the roadmap - we're redrawing it.

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

About Leidos

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits.

Securing Your Data

Beware of fake employment opportunities using Leidos' name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system - never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at LeidosCareersFraud@leidos.com.

If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.

Commitment to Non-Descrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.