New

Circulation Associate

Georgia Southern University
United States, Georgia, Statesboro
Nov 08, 2025
Circulation Associate Job ID: 292312 Location: Georgia Southern - Savannah Full/Part Time: Full Time Regular/Temporary: Regular About Us Georgia Southern University is the state's largest and most comprehensive center of higher education south of Atlanta. With nearly 150 degree programs at the bachelor's, master's and doctoral levels, Georgia Southern has been designated a Carnegie Doctoral/R2 "high research" university and serves more than 29,500 students from all 50 states, Washington D.C., and Puerto Rico as well as 106 nations. With three vibrant campuses - the Statesboro Campus, the Armstrong Campus in Savannah and the Liberty Campus in Hinesville - Georgia Southern offers a dynamic environment which encourages learning, discovery and personal growth. The University is accredited by the Southern Association of Colleges and Schools and has earned special accreditation from professional and academic associations that set standards in their fields. Georgia Southern is an influencer and intellectual catalyst in southeast Georgia, a rapidly expanding region that is home to international companies such as Hyundai, Gulfstream and JCB, as well as the Port of Savannah and Georgia Ports Authority. With a focus on hands-on learning, Georgia Southern is supporting the demand for highly skilled workers by providing academic excellence and creative innovation in a supportive student-centered environment that empowers the next generation of leaders to succeed. Beyond an ideal location, there is a place for you to work in an exciting environment abounding with opportunities for personal and professional growth. Named one of the Best U.S. Colleges by The Wall Street Journal, Georgia Southern is nationally ranked for the caliber of its programs and services. Georgia Southern University has been recognized by Forbes as one of "America's Best-In-State Employers" for 2025. Location Armstrong Campus - Savannah, GA Department Information Library General Operations Job Summary The Circulation Associate is responsible for the daily provision of high-quality library circulation and reserve services. This position requires constant interaction with library staff and student workers, and with library users in person, by phone, or via IM. Training and supervision of student employees and assisting in their recruitment is also a significant responsibility, which requires sensitivity and understanding of academic demands in arranging work schedules. Work is performed independently on the basis of a general assignment of responsibilities and oversight by the Head of Circulation and Interlibrary Loan. Schedule varies, with some night and weekend work. Responsibilities Train and supervise Circulation Assistant and student employees in policies and procedures for book and media circulation, stack maintenance, and reserve functions. Coordinate professional development and ongoing training Outreach activities including developing user guides, promotional handouts, informational flyers/signs, and brochures Provides welcoming, courteous, and actively engaged customer service, including greeting and communicating with faculty, staff, students, and community patrons in person, or by phone, email, or online chat, to identify and address their actual service needs Oversee the customer service operations and scheduling of the Circulation Desk during hours of operation, as well as providing assistance to patrons, including interpreting library policies and procedures and providing information about access to collections and spaces Assign and oversee stacks maintenance tasks, including shifting, shelving, and shelf reading Oversee notices for overdue and lost library materials, accept fines and fee payments and record receipt of payment, block and unblock student accounts in Banner to resolve problems with overdue materials Conduct materials processing including cataloging and processing of reserve texts and equipment Communicates and cooperates with faculty and staff across the libraries, the University, and USG libraries to resolve complex issues Work to enhance services, develop effective policies, and streamline work practices in consultation with the Department Head Resolve or report various problems, e.g. patron complaints, errors in item records, patron record inaccuracies, patron account disputes, computer system malfunctions, and hardware/equipment failure; Responsible for ensuring safe building environment and handling/reporting facility and safety Shift Specifics Schedule varies during intercessions and to cover evenings as needs arise Includes weekend shifts and early morning hours Required Qualifications Educational Requirements High School Diploma or equivalent Required Experience Two (2) or more years of related work experience Preferred Qualifications Preferred Educational Qualifications Bachelor's Degree Preferred Experience Experience providing high level customer service Experience supervising others Library experience High level of proficiency with Microsoft Word, Excel, PowerPoint, and Publisher Proposed Salary $18.30 per hour This is a non-exempt position paid on a biweekly basis. Required Documents to Attach Resume Cover Letter Two (2) Professional References Optional Documents to Attach Schedule of Availability Knowledge, Skills, & Abilities ABILITIES Consistently exhibit engaging customer service Ability to support various constituencies served by the University Proven proficiency with computers including Microsoft Office, Google, and/or applications as required for specific position Ability to maintain confidentiality and secure sensitive information Ability to work a varied schedule, including evening and weekend hours Ability to adapt to changes in schedule KNOWLEDGE Adhere to University policies and procedures to meet Institutional goals and support University's mission for student success SKILLS Effective communication (verbal and written), organizational and human relations skills Effective detail orientation, problem-solving, and analytical skills Apply Before Date November 21, 2025 Application review may begin on November 13, 2025. Contact Information For more information or questions about a job posting, please contact the Department of Human Resources by phone at (912) 478-6947 or by email at hrservice@georgiasouthern.edu. For technical support, please call the USG Service Desk at (877) 251.2644, or email support@usg.edu. USG Core Values The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct. Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653. Conditions of Employment Offers of employment are contingent upon completion of background investigation including a criminal background check demonstrating your eligibility for employment with Georgia Southern University, as determined by Georgia Southern University in its sole discretion, confirmation of the credentials and employment history reflected in your application materials and, if applicable, a satisfactory credit check. Applicants may be subject to a pre-employment drug test. Offers are made expressly subject to the applicable federal and state laws, to the statutes, rules and regulations of this institution and to the Bylaws and Policies of the Board of Regents (BOR) of the University System of Georgia (USG), which are available for your inspection upon request. Legally authorized to work in the United States for the duration of employment without assistance from the University. Must be able to perform duties and responsibilities with or without reasonable accommodation. Georgia Southern University is a Tobacco and Smoke-Free Community. Equal Employment Opportunity Georgia Southern University provides equal opportunities to all employees and applicants for employment without regard to race, color, sex, sexual orientation, gender identity or expression, national origin, religion, age, veteran status, political affiliation, or disability. Individuals in need of reasonable accommodations under the America with Disabilities Act to participate in the search process should notify Human Resources: (912) 478-6947. Other Information Must be able to perform duties and responsibilities with or without reasonable accommodation Work generally performed in an office environment Workweek may occasionally extend beyond 40 hours Travel may be required Work week may extends to evenings, weekends and/or holidays May be required to maneuver items weighing up to 25 pounds with or without reasonable accommodation Stand, bend, walk and lift as needed throughout the day Work performed in a library setting Background Check Standard To apply, visit https://careers.hprod.onehcm.usg.edu/psp/careers/CAREERS/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=39000&JobOpeningId=292312&PostingSeq=1 jeid-6c724ae275b67e42b9808b488bbd97d6