Marketing Data and Operations Associate

Hourly rate 35-hour workweek: $30.22-$32.97

Position Summary:

The Marketing Data and Operations Associate plays a vital role in ensuring the effectiveness of the Marketing and Communications (MarComm) team while providing direct administrative support to the VP. This position handles scheduling and operations, coordinates data collection and reporting, coordinating operational processes, and supports key projects that strengthen team performance and decision-making. The ideal candidate is detail-oriented, proactive, and comfortable working with both data and executive-level administrative tasks.

Key Responsibilities:

Executive and Administrative Support

• Manage calendars, scheduling, and meeting logistics for the Vice President.
• Draft, edit, and proofread correspondence, presentations, and reports.
• Prepare meeting materials, take notes, and track follow-up actions.
• Handle travel arrangements, reimbursements, and expense reporting.
• Serve as a liaison between the VP, staff, and partners, ensuring timely communication.
• Provide event and meeting logistics support.
• Support the creation of performance dashboards and reports for leadership.

Operations and Project Support:

• Manage MarComm operations, including vendor invoicing, expense tracking, procurement, and contract management.
• Maintain shared documentation, team calendars, project workflows, and reporting schedules.
• Collect, organize, and maintain marketing data from multiple platforms (email, social media, digital advertising, website analytics, CRM).
• Conduct basic analysis to identify trends and insights that inform decision-making and improve campaign effectiveness.
• Assist in planning and logistics for events, meetings, and community engagement activities.
• Support departmental requests for marketing data, reporting, and operational coordination.
• Contribute to the development of performance dashboards and recommend process improvements for efficiency and accuracy.

Qualifications:

• Bachelor's degree in marketing, communications, business, or a related field-or equivalent work experience.
• 1-2 years of experience in marketing, operations, or executive support (internships considered).
• Strong organizational and multitasking skills, with the ability to balance executive support and operational responsibilities.
• Proficiency with Microsoft Office Suite and familiarity with tools such as Google Analytics, social media insights, email marketing platforms, and project management systems (e.g., Asana).
• Excellent written and verbal communication skills, with strong attention to detail.
• Interest in nonprofit work and commitment to Children's Aid's mission of supporting children, youth, and families.

Core Competencies

• Highly organized and detail-oriented; able to anticipate needs and manage competing priorities.
• Analytical mindset with comfort working with numbers and data.
• Professional, discreet, and able to handle confidential information.

Collaborative, adaptable, and service-oriented; thrives in a fast-paced environment.

It is the policy of Children's Aid to provide equal employment opportunity to all employees and applicants for employment and is dedicated to maintaining a work environment that is free from harassment and discrimination. Children's Aid will not to tolerate discrimination, harassment or retaliation on any basis, including race, creed, color, national origin, ethnicity, alienage or citizenship status, gender/sex (including pregnancy), disability, religion, source of income, sexual orientation, gender identity or expression, age, familial status, caregiver status, military status, marital or partnership status, status as a victim of domestic violence, sexual violence or stalking, predisposing genetic characteristics, arrest or conviction record, credit history, unemployment status or any other characteristic protected by federal, state or local law. Children's Aid is committed to complying with applicable state and local laws governing non-discrimination in employment. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Children's Aid will conduct a prompt and thorough investigation of all allegations of discrimination, harassment, or retaliation, or any violation of the Equal Employment Opportunity Policy in a confidential manner and will take appropriate corrective action, if and where warranted. Children's Aid prohibits retaliation against employees who provide information about, complain about, or assist in the investigation of any complaint of discrimination or violation of the Equal Employment Opportunity Policy.

The incumbent is expected to work a schedule, whether in-person or hybrid, as determined by the department's needs to facilitate effective collaboration with the team. This flexibility is essential for maintaining seamless communication, fostering teamwork, and ensuring the smooth operation of the department's processes. The position's requirements are subject to periodic review and adjustment based on organizational needs and changes in work dynamics.