Manager, Global KYC Program Office

Manager, Global KYC Program Office - Denver, Colorado(Hybrid)

Does the prospect of working in a global organization in the fight against money laundering and other financial crimes motivate you? Are you ready to play a vital role in helping billions of people and businesses enjoy secure, reliable financial services? Are you interested in joining a globally diverse organization where unique contributions are recognized and celebrated, allowing each of us to thrive? Then it's time to join Western Union's Global Know Your Customer team as a manager.

Western Union powers your pursuit.

Western Union is seeking a detail-oriented, execution-focused Manager to join our Global Know Your Customer (GKYC) team. In this role, you will support the Head of Global KYC in driving oversight procedures and enhancing program effectiveness. You will leverage your deep expertise in financial crime and compliance investigations to guide KYC Operations, lead process improvements, and maintain global policies. You will also collaborate across regions, build strong stakeholder relationships, and solve complex problems related to the application and enforcement of KYC requirements around the globe.

In this role you will have the opportunity to work in a fast-paced environment that supports enterprise and compliance products from conception to implementation and beyond. This involves working cross-functionally to understand our various global compliance needs, business product needs, and regulatory obligations to formulate requirements and ensure consistent execution of the Global KYC Program across regions.

Role Responsibilities

• Act as a strategic advisor to the Head of Global KYC, supporting the design and implementation of the Global KYC Oversight and Management Procedure.
• Apply expertise in Compliance, financial crime typologies, and investigative best-practices to help guide and oversee cases handled by KYC Operations.
• Contribute to the drafting, review, and ongoing maintenance of Global KYC policies, procedures, desk references, and related documentation.
• Lead the development and execution of process enhancements that improve compliance effectiveness, operational efficiency, and program scalability.
• Partner with cross-functional teams across global regions to ensure consistent alignment and execution of the Global KYC Program.
• Cultivate strong, collaborative relationships with regional and global stakeholders, facilitating clear and consistent communication with senior leadership.
• Provide leadership and direction to a team of direct reports, ensuring timely delivery of key initiatives and projects that advance the Global KYC Program's objectives.

Role Requirements

• Bachelor's degree required.
• 5+ years in AML compliance or a comparable field required.
• 1+ years of people management experience leading and empowering highly functioning compliance teams in a fast-paced, deadline-driven environment required.
• Experience working with complex systems across multiple stakeholder groups and domains.
• Experience conducting research, gathering feedback, and translating insights into concise summaries of Compliance findings and/or requirements.
• Ability to effectively communicate findings and outcomes to internal and external stakeholders.
• Ability to manage and prioritize multiple projects and tasks independently.
• Excellent communication, presentation, and stakeholder management skills, especially in a cross-functional environment.
• Demonstrated analytical and problem-solving skills.
• Strong knowledge of Microsoft Suite tools, including MS Word, Excel and Power Point. Visio is a plus.
• Must possess well developed interpersonal skills and be able to function well within a team-oriented environment.

We make financial services accessible to humans everywhere. Join us for what's next.

Western Union is positioned to become the world's most accessible financial services company - transforming lives and communities. We're a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You'll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you're ready to help drive the future of financial services, it's time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/.

Salary

The base salary range is $95,400.00 - 127,200.00 USD Annual USD per year, total on target compensation includes a base salary plus annual incentives that align with individual and company performance. Actual salaries will vary based on candidates' qualifications, skills, and competencies.

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few (https://careers.westernunion.com/global-benefits/). Please see the below benefits specific to your location and note that your recruiter may share additional role-specific benefits during your interview
process or in an offer of employment.

Your US specific benefits include:

• Flexible Time off
• Medical, Dental and Life Insurance
• Parental Leave
• Global Adoption Assistance
• 401K plan

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week.

For residents of Colorado, California, Connecticut, Delaware, Minnesota, and Pennsylvania: Please do not respond to any questions on this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information.

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

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Estimated Job Posting End Date:

01-31-2026

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.