Senior Salesforce Business Analyst

Position Classification: Regular, Exempt, Full-Time, 40 hours/week

Reports to: Senior Director, CRM Strategy and Operations

Location: Employees in this role can work from our Boston, MA office, remotely within the U.S. or a hybrid of these two options.

Please note that we do not sponsor U.S. work authorization for this role. Candidates must be able to legally work in the U.S. without visa sponsorship.

Application Instructions: a Cover Letter and Resume/CV are required in addition to the application.

Position Overview

This is a forward-looking role that will support user adoption of Salesforce and integrated platforms and applications. As the Salesforce Business Analyst, you will be responsible for building partnerships across business teams in the Resource Generation Branch while you document processes and gaps in solutions, gather requirements and communicate to stakeholders to maintain alignment and product solutions. You will work closely with technical colleagues and business stakeholders to design and develop custom solutions and integrations that follow best practices using agile project management methodology.

Responsibilities:

• Act as a liaison between business stakeholders and technical teams to understand business processes, workflows, needs and gaps and identify opportunities to optimize Salesforce and improve efficiency.
• Organize and conduct needs assessments and discovery workshops and assist in prioritization of requests and features; document requirements and write high-quality user stories and acceptance criteria.
• Design and oversee user acceptance testing.
• Capture, document and maintain business process logic.
• Participate in project planning and backlog refinement sessions with technical colleagues to align solutions, identify dependencies and ensure functional results.
• Communicate project updates, deployments of new features and process changes to users and stakeholders.
• Create and maintain user training materials and SOPs; lead user training to support rollout of new features and processes.
• Stay up to date on Salesforce releases, integrated platforms and other relevant tools.

Qualifications

• 5+ years of experience as a Business Analyst, with at least 2 years supporting Salesforce in a nonprofit setting.
• Clear understanding of the development field and practices including moves management, donor engagement, prospect research and gift processing.

• Strong understanding of Salesforce architecture, products and best practices. Familiarity with Salesforce automation tools such as Flows and Apex Triggers and Salesforce-integrated platforms and managed packages such as HubSpot and Conga.
• Salesforce Business Analyst and Salesforce Platform Administrator Certifications highly preferred.
• Demonstrated experience facilitating discussions, providing stakeholder updates, writing business requirements, user stories and use cases, process

Skills

• Self-motivated and detail-oriented professional who champions transparency and drives team collaboration.
• Outcome oriented with the ability to drill down from the big picture to process details.
• Creative and analytical thinking with a passion for solving problems with software solutions.
• Excellent written and verbal communication skills including the ability to translate technical concepts to a non-technical audience.
• Exemplary interpersonal skills; ability to build relationships and foster collaboration with culturally diverse staff across departments and countries.
• Ability to assess the impact of new requirements on Salesforce and other integrated systems.

Core Values and Competencies Demonstrates the organization's core values of: Commitment, Humility, Integrity and Pragmatic Solidarity/Accompaniment.

• Accountability - Able to accept responsibility for one's actions, outcomes, and those of their team.
• Achieving results - Able to design and conduct work with clarity and integrity: to set realistic targets for themselves and others, ensure availability of resources, monitor progress and performance, accomplish meaningful outcomes, evaluate achievements, and integrate lessons learned.
• Adaptability - Able to adapt to change, to balance multiple demands, consider new approaches, and persist towards solutions in changing circumstances.
• Teamwork - Able to work well with others to achieve common goals. Exemplary interpersonal skills; ability to collaborate effectively with culturally diverse staff across departments and country.

This vacancy may be used to fill similar positions

Organizational Profile

Partners In Health (PIH) is a non-profit, global health organization that fights social injustice by bringing the benefits of modern medical science first and foremost to the most vulnerable communities around the world. PIH focuses on those who would not otherwise have access to quality health care. PIH partners with the world's leading academic institutions to create rigorous evidence that shapes more sound and all-inclusive global health policies. PIH also supports local governments' efforts to build capacity and strengthen national health systems.

As of today, PIH runs programs in 11 countries (Haiti, Kazakhstan, Lesotho, Liberia, Malawi, Mexico, Navajo Nation, Peru, Rwanda, Sierra Leone, United States), where it provides direct care to millions of patients, through public facilities and community engagement.

Partners In Health (PIH) is committed to the fundamental principle of equal opportunity and equal treatment for every prospective and current employee. It is the policy of PIH not to discriminate on the basis of race, color, national or ethnic origin, ancestry, age, religion, creed, disability, sex and gender, sexual orientation, gender identity and/or expression, military or veteran status, or any other characteristic protected under applicable federal, state or local law. PIH works in and with a number of governments in and outside the U.S., and to the extent applicable, this statement is intended to incorporate the prohibition of any unlawful discrimination covered by applicable laws in such countries, states and municipalities.

Partners In Health participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. Any offer of employment is contingent upon the successful completion of applicable background checks.

Pay and Benefits

The expected starting salary range for new hires in this position is between $75,000-$80,000/year and may vary depending on multiple individualized factors, including market for the position, job-related knowledge, skills, and experience. The position belongs to a class of roles that have a salary range between $70,000 and $80,000/year.

Subject to the terms and conditions of the applicable plans then in effect, eligible employees may enroll in a 401(k) plan with employer match, as well as participate in organization-sponsored medical, dental, vision, short-term and long-term disability insurance, and basic life insurance plans for the employee and the employee's eligible dependents. Full time employees will receive 15 days of vacation, 12 sick days, 3 personal days, and 3 volunteer days in addition to paid time off during the week between Christmas and New Year's Day, the week of July 4th, and 11 additional holidays annually.