PAM Sales Assistant

At Pinnacle, our goal is to create an atmosphere where people can become fully engaged, enjoy what they're doing and be successful. We work to ensure that every associate embraces what makes Pinnacle different and excellent. For us, it starts with hiring the right people.

• We hire like-minded people who share our values of Integrity, Fairness, Learning, Results, Partnership, Balance and Discipline.
• We hire experienced professionals who understand the industry and provide effective advice.
• We hire candidates who demonstrate a passion for client service. People who understand that distinctive service is more than smiling and being friendly - it's about creating a client experience that is unmatched.

But attracting the right people is only half the battle. We have to ensure that every associate understands their actions affect the outcomes of the firm. Our Position Descriptions are not designed to list every aspect of a position but to serve as a general overview.

SUMMARY OF POSITION:

A PAM Sales Assistant should demonstrate commitment to delivering distinctive service. This position will be responsible for providing account service and support to Financial Consultants and their clients. PAM Sales Assistants will contribute to the increased generation of commission and fee revenue by maintaining and enhancing client relationships while assisting Financial Consultants.

PRIMARY RESPONSIBILITIES:

• Provide distinctive service to clients and prospects, in person and over the telephone. Respond to client inquiries and satisfactorily resolve client issues. Support firm-wide achievement of the three-ring standard (all phones answered by a live person within three rings).
• Provide administrative assistance to Financial Consultants to better manage their time and schedule.
• Interact on the phone and in person with prospective and existing clients including handling basic inquires inquiries.
• Attend client meetings with Financial Consultants to assist with paperwork requirements and prospect/client's understanding.
• Organize account paperwork for submission to the office manager for processing and opens all client accounts in Advisor's Resource Console.
• Create and maintain client account files in an accurate and efficient manner.
• Ensure required client paperwork is current with firm and industry requirements, rules, and regulations.
• Conduct trades and research related to client accounts. Works with various mutual funds, insurance and annuity companies relating to and for the benefit of clients and their accounts.
• Serve as a liaison between clients and the broker-dealer regarding various life event account situations that may arise relating to estate accounts, trusts, ERISA employer plans, etc.
• Maintain education requirements through Pinnacle and Raymond James continuing education.
• Meet all the client's financial needs, both business and personal, and refers clients to other specialty areas such as Trust, Investments, Insurance, Treasury Management, etc. as appropriate.
• Assist other team members as needed to ensure delivery of distinctive service.
• Perform other related duties and responsibilities as assigned.

DESCRIPTION OF EXPERIENCE, EDUCATION, AND TRAINING:

• High School Diploma or Equivalent - College degree is preferred.
• Minimum of 10 years' experience in financial services industry preferably in Asset Management.
• Proficient in Microsoft Office (Word, Excel, and PowerPoint) or related software.
• Effective and proven sales experience.
• Series 7 and Series 63/65, or Series 66 - preferred, but not required.
• Knowledge of Asset Management products, policies, and procedures.

DESCRIPTION OF CAPABILITES, PHYSICAL REQUIREMENTS, AND ABILITIES:

• Excellent verbal and written communication skills.
• Excellent interpersonal skills.
• Excellent organizational skills and attention to detail.
• Strong analytical and problem-solving skills.
• Ability to work independently and prioritize daily tasks.
• Excellent client service skills. Tact and diplomacy in dealing with both clients and associates.
• The physical activities of this job include but are not limited to the ability to stand and sit for prolonged periods of time, use of manual dexterity, verbal communication, visual acuity, repetitive motion, and the ability to hear. Often long periods of mental concentration are required. Other activities are the ability to bend, climb, balance, stoop, kneel, crouch, reach, walk, push, pull, lift, and grasp.

POSITION STATUS: EXEMPT

DATE: 09.02.2021

Pinnacle is an Equal Opportunity and Affirmative Action Employer committed to supporting a culture of inclusivity that builds a diverse workforce so we can support the many different communities we serve. All otherwise qualified associates and applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender expression and/or identity, national origin, age (40 and over), genetic information, disability, protected military or veteran status, pregnancy or pregnancy-related conditions, or other status protected by law.