IT QA Analyst

About Sun Country Airlines

We're not your average airline. We're agile, resilient, and full of uncommon opportunity. Here, you can grow as part of an ambitious team that safely and collectively supports each other, our travelers, and our community. Together, we're making travel more attainable. With more than 40 years of Minnesota roots, we're a unique hybrid low-cost carrier offering diverse services including scheduled flights to destinations across the U.S., Canada, Central America, and the Caribbean, as well as charter and cargo operations around the world. At Sun Country, you'll be part of a growing airline and an enthusiastic team focused on connecting our community with their favorite people and places.

Sun Country Airlinesprovides the resources and support our employees need to succeed. Besides working at a great and growing company, as an IT QA Analyst you'll enjoy these benefits and more:

• Comprehensive benefit package including dental and vision
• PPO and high-deductible health plans
• Health savings account and Flexible Spending Account
• Starting day one free standby and discounted travel privileges for employees, family, & friends
• 401(k) match
• Paid Time Off
• Paid holidays
• Life and AD&D Insurance
• Employee Assistance Program including counseling for employees and their family
• Fitness incentive and Stop Smoking Support

IT QA Analyst Overview:

The IT QA Analyst plays a key role in ensuring the reliability, functionality, and performance of technology solutions within the organization. This position focuses on validating end user applications and interfaces as well as distributed, event-driven systems built across Azure and AWS. This position is responsible for designing and executing test plans for user applications and interfaces, microservices, APIs, and integrations between internal and third-party systems as well as collaborating with cross-functional teams to deliver high-quality IT products, services and ensuring quality releases across cloud-based environments. The IT QA Analyst is expected to learn the business and technical components of an application, create testing artifacts and execute all required testing activities in accordance with existing testing standards.

Essential Roles and Responsibilities:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Develop, document and implement comprehensive test plans, test cases, test scripts and other test artifacts (i.e. test data) for software applications and IT systems
• Identify test requirements from technical specifications, map test case requirements and design test coverage plan
• Execute manual and automated testing (as applicable) to verify that systems meet business requirements and technical specifications
• Identify, document, and track defects and inconsistencies; work closely with development teams to resolve issues
• Collaborate with business analysts, developers, and other stakeholders to clarify requirements and ensure test coverage
• Lead test case reviews with cross-functional team members
• Participate in reviews of requirements, design, and code to provide feedback and ensure quality standards are maintained
• Monitor and report on test progress, results, and overall system quality to IT leadership and project teams
• Ensure that validated deliverables meet functional and design specifications and requirements and are also in compliance with organizational policies, industry standards, and regulatory requirements
• Continuously improve the testing processes and methodologies to enhance efficiency and effectiveness
• Collaborate with the Test Automation Engineer to identify test automation opportunities, ensuring alignment with overall quality assurance strategies and continuous improvement initiatives

Required Qualifications:

• Bachelor's degree in Information Technology, Computer Science, or related field; or equivalent experience in lieu of a degree
• 2+ years of QA experience in end user applications and interfaces, microservices or distributed systems
• Strong understanding of software development lifecycle (SDLC), testing methodologies, and QA best practices
• Hands-on API testing (Postman, Insomnia, etc.)
• Experience in Saas, on-prem, Azure and/or AWS environments, including navigating resource groups, logs, etc.
• Working knowledge of SQL and JSON, and the ability to validate payload transformations
• Experience with manual testing tools
• Excellent critical thinking, analytical, and problem-solving skills
• Strong verbal and written communication
• Ability to work independently and collaboratively in a team environment
• Strong organizational skills and a self-motivated attitude, with the ability to multi-task, prioritize, and engage on multiple projects simultaneously while meeting deadlines
• Demonstrated ability to leverage AI tools and technologies to enhance efficiency, streamline processes, assist in problem-solving and decision-making, or drive business outcomes
• Proficient in Microsoft Office Suite

Preferred Qualification:

• Experience with automated testing tools (e.g. Selenium, JIRA, TestRail)
• Familiarity with observability and monitoring tools (App insights, Cloudwatch) for test validation
• Exposure to running automated test suites and analyzing automation results
• Familiarity with Agile or Scrum methodologies
• Previous experience in the travel or aviation industry

Compensation:

Range $75,000 to $95,000

Classification:

Full-Time, Exempt

Work Location:

Hybrid - Minneapolis, MN

Supervisory Responsibility:

None

Work Environment:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands or finger, handle or feel; and reach with hands and arms. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

AAP/EEO Statement:

It is the policy of Sun Country Airlines to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

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