New

Global Network Operations Technician Tier III

Zayo Group
life insurance, vision insurance, parental leave, paid time off, 401(k)
United States, Colorado, Boulder
Nov 04, 2025
Company Description Zayo provides mission-critical bandwidth to the world's most impactful companies, fueling the innovations that are transforming our society. Zayo's 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo's communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises. Zayo is seeking aGlobal Network Operations Technician Tier IIIwho will be responsible for providing industry leading customer service experience to internal and external stakeholders in a fast-paced, network control center environment providing support to the entire portfolio of Layer 1 products and services offered by Zayo. Responsibilities Respond to internal and external stakeholder inquiries through multiple channels of communication in a timely manner Monitor and respond to tickets, alerts, and general inquiries from internal and external customers. Able to work within a team to handle inquiries by asking clarifying questions, researching answers or alternative solutions/outcomes, and escalating unresolved problems. Perform detailed documentation of reported customer issues, ability to identify & communicate customer impact and urgency Escalate/Assign tickets to appropriate teams, leads and managers Perform direct communications to customers for updates as necessary Resolve customer inquiries, if possible, by utilizing documented processes Professionally manage difficult and/or emotional customer situations Qualifications High School Diploma required Must be able to pass a background screening Minimum of two (2) years of experience troubleshooting and maintaining SONET and DWDM networks Minimum of two (2) years of customer service experience (NOC environment is preferred) Knowledge of Ciena, Infinera, Nokia, Cisco, Fujitsu SONET and DWDM equipment Ability to navigate multiple computer systems/applications simultaneously Knowledgeable with G-Suite applications Excellent written and verbal communication skills Requires an individual who is detailed oriented with superb organizational skills and the ability to multitask/prioritize tasks. Ability to work in a fast paced environment Active Listening Data Entry Skills Attention to detail Good Time management Skills Salesforce experience is a plus Estimated base pay range for this role is $26.92 - $41.39 USD / hour The base pay range shown is a guideline and reasonable estimate for this role. It takes into account the wide variety of factors that are considered in making compensation decisions. Actual compensation offered may vary from the posted range based upon geographic location, work experience, skill level, certifications, and other business and organizational needs. Non- sales roles may be eligible to participate in a discretionary annual incentive plan. Sales roles may be eligible to participate in a sales incentive plan. Additionally, this position may be eligible for certain benefits, such as health insurance, life insurance, disability retirement plans, paid time off. The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled. Benefits, Rewards & Wellness Excellent Health, Dental & Vision Insurance Retirement 401(k) Savings Plan Generous paid time off policy including paid parental leave Zayo provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.