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Location: Best Friends Pet Resource Center in NW Arkansas; 1312 Melissa Drive, Bentonville, AR 72712 Hiring Range:This position's starting salary is anticipated to be $60,500 annually, depending on experience, plus great benefits! Work Schedule: Typically, Wednesday - Sunday, 10:00 AM to 7:00 PM. Flexibility required as work schedule may vary based on business needs. Position Summary: Outcomes Supervisors are responsible for the daily functions and growth of pet adoption programming and the strategic expansion and engagement of the community to meet department goals working at the direction of their managers. Supervisors act with urgency to accomplish important objectives and play a direct role in achieving Best Friends Animal Society's no-kill mission and organizational success. Supervisors may receive intensive assignments in a particular program, based on organizational needs. Culture Statement and Responsibility: We value attitude over aptitude, and we treat Kindness as a discipline because it is paramount in our culture along with our other Guiding Principles. Culture is how we talk to and treat ourselves and one another, it's how we generate and respond to change, it's how we plan and make decisions, it's how we do what we do. Key Responsibilities:
Treat people around you as our most valuable resource by leading with Kindness and Compassion in all your actions, build trust by demonstrating authenticity and following through on your commitments, encourage self-care and work-life balance through your own example, and work to build strong relationships with your team by creating communication loops to share and receive honest feedback. You are responsible and accountable for the culture of your team. Work alongside team members and volunteers to oversee, coordinate and conduct daily lifesaving outcomes, primarily through adoptions, with the goal of utilizing volunteers to the greatest extent possible to expand Best Friends lifesaving capacity. Coordinate pet adoption opportunities through events, offsite adoption meets and identify pet retention opportunities to help expand Best Friends lifesaving capacity utilizing volunteers when able; introduce, recruit, and engage with local organizations, individuals, and stakeholders to develop and maintain mutually beneficial relationships that expand adoption outlets; implement Best Friends engagement and advocacy strategies; support strategies through communications, events/meetings, social media or other methods. Work with manager to routinely evaluate onsite animal capacity and determine lifesaving needs for shelter partners identified as a priority: develop and improve program efficiency to increase placement opportunities to meet those needs and achieve department goals, routinely audit length of stay trends in onsite animal population and work with team to expedite placement for long-stay animals. Work with team to create a welcoming and engaging environment to enhance overall visitor satisfaction and support Best Friends Animal Society's mission; provide superior customer service to all Lifesaving Center visitors and use each interaction as opportunity to develop and engage individuals to support the organizational goals for constituent journey development. Develop a detailed knowledge of Best Friends' programs to speak knowledgably about and best match both the animal and client's (adopters, fosters, transfer partners) needs; lead by example in providing superior customer service. Work with team to establish volunteer opportunities that augment daily operations and maximize lifesaving capacity, through each opportunity define and track goals for shift attendance and work with volunteer team to develop strategies for recruitment and retention of care and enrichment volunteers, ensure opportunities are aligned with organizational goals for constituent journey development and ongoing engagement with Best Friends' mission. Oversee, support or assist the creation of engaging content for social media platforms, to include creation and/or editing of written, video, and photo content. Work collaboratively with other departments and marketing teams to identify engagement opportunities with social media and PR to support lifesaving outcomes and programmatic needs at the center. Represent Best Friends in media relations when requested and ensure to maintain Best Friends' voice across all communications. Assist other teams in providing basic care such as feeding, cleaning, walking, and medicating animals housed or transported within Best Friends' vehicles, buildings, or facilities; follow all policies and local standard operating procedures when completing daily functions to ensure health and safety standards are upheld. Provide support, training, and performance feedback; participate in performance conversations; support hiring and onboarding; ensure teams meet expectations for Best Friends' program requirements and procedures; support teams so that each person achieves their fullest potential as contributors to Best Friends' mission and goals. Work collaboratively with and assist Best Friends' team members in all areas of operations to develop, evolve, and implement efficient processes to achieve lifesaving goals; follow policies, procedures, and task lists,including accurate and timely communications, work completion, data entry, and recordkeeping. Lead the maintenance of a safe workplace, value, and model safe work practices, adhering to organizational safety practices and rules, and addressing or communicating to leadership about unsafe practices and conditions.
Required Skills and Experience:
High School Diploma or GED or 1-2 years' experience in customer service, volunteer coordination, animal related programs or similar. 1-3 years' experience leading teams, or equivalent work experience leading volunteers and implementing new programs. Strong communications skills: presentation experience with the ability to speak before a group or audience. Experience with creating social media content a plus but not required. Bilingual or multi-lingual skills preferred but not required. Customer-centric, non-judgmental approach to engaging with adopters, partners, visitors, volunteers, and colleagues; familiarity and comfort with a conversational adoption process. Ability to work with, leash, kennel, walk, and handle cats and dogs, including those with health and/or behavior conditions/concerns; basic ability to identify and speak to medical and behavioral characteristics of dogs and cats. Strong interpersonal skills, a team player, personable, professional, and able to get along with people from different backgrounds, as well as the ability to handle sensitive and confidential situations. Abilityto work in a fast-paced environment withwell-developedorganization skillsto juggle multiple competing tasks and demands. Resourceful, get-it-done attitude; initiative to assist in any area or process; problem solving, seeking answers independently and enthusiastically; flexibility to persist until goals are achieved. Proficiency with Microsoft Office products; familiarity with shelter software/animal management software,or desire to learn. Comfortable with technology with ability to learn new technologies and digital tools.
Physical & Other Requirements: Must be able to:
Routinely lift 40 pounds and perform daily strenuous activity including, but not limited to lifting, carrying, reaching, stooping, squatting, cleaning, and bending. Perform repetitive tasks for extended periods of time including typing, sitting, walking, arm, and hand motion. Work indoors and outdoors in a variety of weather conditions including extreme heat and cold. Exposure to dogs, cats and other animals of all sizes, temperaments, and medical status. Valid driver's license, meeting Best Friends Animal Society's driver qualification standards; ability to travel, including overnight stays, when needed. Daily hours and days of the week may vary according to the needs of the department schedule; position includes weekends, nights, and holiday work. After-hours flexibility to monitor a designated phone line for urgent foster care or volunteer-related issues, such as animal emergencies, or scheduling issues. This responsibility may be assigned on a rotating schedule or as needed based on program demands.
Thank you for your interest in pursuing a career at Best Friends Animal Society. Best Friends Animal Society is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to their race, color, religion, ancestry, national origin, sex, sexual orientation, age, disability, marital status, or domestic partner status. Applicants for employment in the U.S. must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the U.S. by Best Friends Animal Society.
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Best Friends Animal Society
Nov 01, 2025