Enterprise Resource Planning Systems Administrator

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Hybrid - Geneva, IL

Summary We are seeking an experienced ERP & CRM Administrator to own the configuration, optimization, and governance of SAP ByDesign and Salesforce. This role is mission-critical to building operational maturity and automating end-to-end business processes across finance, accounting, operations, supply chain, manufacturing, sales, marketing, and customer success. Acting as both a high-level business administration process architect, and a technical system steward, this individual needs a high level of alignment between system functionality to real-world business operations. Deep understanding of master data, revenue lifecycle management, ERP/CRM integrations, and cross-functional process mapping is essential. This role also supports M&A readiness and execution, serving as a key leader in system integration, process harmonization, and post-acquisition ERP alignment.

Essential Functions

Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.

• Own system configuration and governance of SAP ByDesign and Salesforce, ensuring they accurately reflect business processes and support scalable growth.
• Design, optimize, and automate where possible end-to-end workflows across quote-to-cash, procure-to-pay, plan-to-produce, inventory, fulfillment, and financial reporting cycles supporting both B2B distribution and D2C commerce operations.
• Maintain master data integrity across ERP/CRM platforms, including customers, vendors, items, pricing, GL accounts, and cost centers to be shuttled between enterprise business intelligence and data analytics platforms.
• Serve as the liaison between business units and technology, translating operational needs into system capabilities and configuration improvements.
• Drive business process standardization and maturity across accounting, finance, sales, operations, supply chain, and manufacturing.
• Develop dashboards, reports, and KPIs using SAP Analytics Cloud, Salesforce, or Power BI to support financial accuracy, operational visibility, and leadership decision-making.
• Lead system enhancements, integrations, and upgrades, working with internal stakeholders and external vendors/consultants when required.
• Support M&A activities by harmonizing processes, migrating data, and aligning acquired entities into the ERP/CRM ecosystem.
• Troubleshoot system issues and lead root-cause analysis, ensuring reliable performance, compliance, and auditability.
• Document processes, configuration changes, workflows, and SOPs, while training users and improving system adoption across departments.

Competencies

Given the level of the leadership position within the company, expectation is the leader demonstrates a proficient level of the following proficiencies/competencies.

• Social Intelligence: Broad but viewed in terms of understanding of social situations and dynamics, and ability to operate effectively in a variety of social situations. Defined as a collection of social performance, sensitivity to social situations, and role-playing skill are critically important for effective leadership.
• People Skills: These are the more relationship-oriented aspects of social effectiveness. Interpreted as "soft skills" of the leader.
• Emotional Skills/Intelligence (EI): Ability to communicate at the emotional level, understand emotions and emotional situations, and be in tune with our own emotions.
• Prudence: Categorized as wisdom which comes from being able to see others' perspectives and through being open to and considering others' points of view.
• Conflict Management: "Higher order" interpersonal skill that involves helping colleagues to avoid or resolve interpersonal conflicts.
• Decision Making: Leaders having the ability to make good decisions or lead a good decision-making process.
• Diplomacy: Skill for managing relationships throughout an organization and people effectively in a positive way.
• Influence Skills: Being a great leader is a Master of Social influence, and able to wield power effectively and fairly.
• Area Expertise/Competence: Developing expertise in the situation, organization, or industry in which they lead.

Work environment

• Works in office; temperature regulated
• Headquarters office in Geneva IL. Remote work from home may be available as needed.

Physical demands

• Visual and hearing acuity correctable; manual dexterity with office equipment

Travel required

• Travel to satellite offices as needed

Education and experience

• Bachelor's degree in accounting, Finance, Business Administration, IT, or related analytical field
• Five or more years of experience in ERP & CRM technology required
• SAP/ERP manufacturing experience in the DME or Life Sciences space required.
• Excellent communication and leadership skills
• Preferred systems experience - SAP HANA, Salesforce, Fivetran, Google Big Query
• Scope, develop and manage project plans
• Develop and maintain project business cases
• Provide periodic updates to management as to the progress of implementations
• Consulting experience preferred
• PMP certification preferred

Additional eligibility requirements

• Authorized to work in the United States only

Work authorization/security clearance requirements

• None

Affirmative Action/EEO statement

Bioderm is an Equal Opportunity Employer that does not discriminate based on actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.

Other duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.