Preventative Health Coordinator - East Region

• 1. Demonstrate and apply knowledge of the philosophy/principles of comprehensive, patient-centered, developmentally appropriate, and culturally sensitive patient care.
• 2. Display comfort and interest working with patients around issues of healthcare access and adherence to clinical practice guidelines.
• 3. Collaborates with clinic staff in a timely manner to assist and coordinate site level patient outreach efforts.
• 4. Ability to provide input in assessing the needs of patients and participate in the development of comprehensive care plans.
• 5. Runs disease registries in EPIC Workbench Reporting and identifies and acts on gaps in care prior to scheduled visits.
• 6. Responsible for updating Health Maintenance and other parts of the EHR, including editing modifiers under the instruction of PCP.
• 7. Completes all administrative functions associated with closing gaps in care in a timely manner, including generating and interpreting reports from payers and routes to appropriate members of the health care team.
• 8. Assists the health care team in educating the patient on the importance of compliance with evidence-based guidelines.
• 9. Uses patient identification reports to conduct outreach to patients identified as needing screening, follow-up and preventive care services.
• 10. Per protocol, reviews and updates patient health maintenance information, updates clinician panels, including patient assignment and reassignment.
• 11. Assists in the preparation of quality improvement reports and enters information in Excel and other data summary tools.
• 12. Performs other duties as needed, as assigned and required by the Population Health Manager.
• 13. May assist and/or perform chaperone duties for patient medical procedures as needed.

EDUCATION

High school diploma required. Associate's and/or Bachelor's Degree preferred.

EXPERIENCE

Minimum of 2 years' experience in a healthcare setting required. Experience in ambulatory and/or primary care is preferred.

SPECIAL SKILLS

1.Possess ability to multi-task and work under time pressures.
2.Demonstrate ability to be a self-starter and work independently.
3.Core philosophy or values consistent with a patient-centered approach to care.
4.Culturally effective capabilities demonstrating a sensitivity and responsiveness to varying cultural characteristics and beliefs.
5.Demonstrates professional, appropriate, effective and tactful, written, verbal, and nonverbal communication with patients, families, medical staff, and other departments throughout the continuum of care to promote continuity of care and services and enhance practice image.
6.Maintains patient confidentiality at all times.
7.Acts as a patient advocate, responding with empathy and respect to resolve patient concerns.
8.Complies with dress code and strives to act professionally in words and actions at all times.
9.Proactively continues to educate self to provide quality care and improve professional skills.
10.Effective verbal and written communication skills; ability to interact and work as part of the team.
11.Ability to write basic descriptions, explanations, instructions and other correspondence.
12.Ability to prepare routine reports and correspondence and effectively present information and answer questions.
13.Ability to read, interpret and implement moderately complex documents, policies, and program specifications.
14.Computer application skills sufficient to accurately and efficiently use practice management system, electronic health records system, spreadsheets, email and word processing software.
15.Ability to manage and complete multiple projects simultaneously.

PHYSICAL DEMAND

Ability to travel to other practices and locations as needed.