Aerospace Customer Service Specialist

PPG has an exciting opportunity available for a Customer Service Specialist to join our Aerospace team.

This role can be based out of any Aerospace ASC location: Kennesaw (Atlanta), Woodinville (Seattle), Valencia (Los Angeles), Philadelphia, Dallas, Indianapolis. You will be required to be onsite for the initial training period before beginning the hybrid work schedule. This initial training period could be up to one year in length, after that a hybrid would schedule is permitted.

Key Responsibilities:

• Responsible for the timely and accurate order management of assigned international customer orders daily.

• Communicates with the customer to establish overall customer status.

• Spend time interacting with customers via inbound calls and email, entering orders, credits, debits, and returns.

• Ensure a continuing flow of information to the customer on all aspects of their account including availability, order delivery, invoicing, and compliance.

• Increase incremental volume and distribution efficiency by taking a pro-active sales initiative.

• Collaborate with sales personnel to ensure that customer orders are shipped, and PPG service level objectives are met or exceeded.

• Participate as a member of a self-directed work team in developing team goals that enhance service and look for ways to reduce cycle time.

• Provide clear instructions to all shipping points to ensure customers and requirements are met. Resolve issues that may arise during the shipping process.

• Provide complete and accurate invoicing instructions to satisfy the customer while adhering to internal administrative requirements.

• Identifies the type, amount and required date of product ordered and coordinates with shipping to meet customer specific requirements.

• Coordinates resolution of non-conforming products and issues.

• Quotes prices using standard pricing information and customer specific pricing agreements.

• Verify the vital information related to inventory.

• Updates, maintains, or completes customer information and order status.

• Ensures accuracy of all sales orders. Provide necessary information for the shipment of product.

Qualifications:

• High School diploma required, advanced degree preferred.

• 1+ year of customer service experience (phone and email)

• Advanced computer skills including experience with ERP or related software

• Proficient in Microsoft Excel

• Computer skills, time management, strong oral, and written presentation skills.

• Only US Citizens, Green card holders, political asylees, or refugees are eligible to apply.

• #LI-HYBRID

About us:

Here at PPG we make it happen, and we seek candidates of the highest integrity and professionalism who share our values, with the commitment and drive to strive today to do better than yesterday - everyday.

PPG: WE PROTECT AND BEAUTIFY THE WORLD

Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company. To learn more, visit www.ppg.com and follow @ PPG on Twitter.

The PPG Way

Every single day at PPG:

We partner with customers to create mutual value.

We are "One PPG" to the world.

We trust our people every day, in every way.

We make it happen.

We run it like we own it.

We do better today than yesterday - everyday.

PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, sexual orientation, gender identity or expression. If you need assistance completing your application due to a disability, please email recruiting@ppg.com.

PPG values your feedback on our recruiting process. We encourage you to visit Glassdoor.com and provide feedback on the process, so that we can do better today than yesterday. Benefits will be discussed with you by your recruiter during the hiring process.

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