CATalyst Studios Operations Assistant

The University of Arizona Libraries seeks an Operations Assistant for CATalyst Studios, our makerspace and digital research center in the Main Library. This space includes a makerspace, a virtual/augmented reality and media studio, a data studio with a data visualization wall, and adjacent classrooms. CATalyst Studios is a hub of collaborative, hands-on learning through deep engagement with technology that enables UA students to achieve academic success as well as preparation for the modern workplace. CATalyst Studios is part of the Experiential Learning Unit within the Student Learning and Engagement Department (SLE).

The Operations Assistant will support the daily operations of the CATalyst Studios, working alongside a large staff of undergraduate student workers and in support of the other staff and faculty of CATalyst. They will be on-site for day-to-day management of the physical space, helping users to learn and create within the Studios. The Operations Assistant will report to the CATalyst Studios Director.

Work Schedule: Monday-Friday, 9 a.m.-6 p.m.

This position is based at the UA Campus Main Library located in Tucson, AZ, and is eligible for flexible scheduling for individuals who reside in Arizona.

Outstanding U of A benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; U of A/ASU/NAU tuition reduction for the employee and qualified family members; retirement plans; access to U of A recreation and cultural activities; and more!

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CHARACTERISTIC DUTIES

• Develop day-to-day operational processes in consultation with CATalyst Director and unit.
• Work with the CATalyst team of staff and students to co-develop programming and procedures that support the CATalyst community of users.
• Manage a team of CATalyst student workers, including training, scheduling, timesheet approval, and providing day-to-day assistance.
• Triage consultation requests and manage both drop-in and scheduled sessions.
• Support scheduled events including workshops, certifications, and special group events.
• Work with the CATalyst team of staff and students to co-develop programming and procedures that support the CATalyst community of users.
• Data entry and troubleshooting for event calendar and reservation systems.
• Maintain a current inventory of supplies and equipment.
• The UA Libraries supports the UA's strategic initiatives designed to create a welcoming environment for all faculty, staff, and students. The candidate is expected to support related strategic efforts in the department and Libraries.
• Other duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES

• Ability to support multiple creative projects of students, staff, and instructors through participatory engagement and project management.
• Excellent interpersonal skills, tact, discretion, and good judgment; as well as skill in developing and maintaining good working relationships, including donor development support.
• Familiarity with common maker tools featured in the CATalyst Studios.
• Knowledge of service practices that center the user experience and address a broad range of user needs and perspectives.
• Excellent interpersonal and communication skills, both written and verbal.
• Ability to work in a highly collaborative environment, one that values and leverages the benefits of a variety of perspectives.
• Positive attitude and strong demonstration of UA Libraries' Values.

This job posting reflects the general nature and level of work expected of the selected candidate(s). It is not intended to be an exhaustive list of all duties and responsibilities. The institution reserves the right to amend or update this description as organizational priorities and institutional needs evolve.

• High school diploma or high school diploma equivalency is required
• 3 years relevant work experience

• Bachelor's Degree
  
• Customer service experience
  
• Demonstrated experience with technology and software programs