Director, Sales Operations
 Microsoft | |
 United States, Washington, Redmond | |
 Oct 29, 2025 | |
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OverviewThe Enablement & Operations (E&O) team enables the Microsoft Customer and Partner Solutions (MCAPS) better serve every person and organization's transformation and economic success. We do this by designing and managing the systems, tools, and strategies that drive commercial excellence spanning compensation, performance insights, planning, skilling, and sales tools. The MCAPS E&O Revenue Operations team plays an important role in empowering every person in MCAPS to serve customers by activating and innovating Microsoft's commercial engine. As a Director, Sales Operations on the MCAPS E&O Revenue Operations team, you'll help shape the future of Microsoft's commercial sales engine. This team leads the transformation of our end-to-end sales planning processes-improving efficiency, enabling AI-driven insights, and helping teams better serve our customers. If you're excited to help reimagine how we empower our sales teams and want to work at the center of Microsoft's commercial engine we'd love to hear from you. Join a team that powers Microsoft's global commercial success!
ResponsibilitiesAI Initiative: Champion the AI planning initiative, ensuring timely execution, stakeholder alignment, and measurable outcomes. Strengthen the governance and operating model, reducing bottlenecks and accelerating delivery across the project. Lead Employee Data Management (EDM): Own and operate the Employee Data Management (EDM) process, ensuring accuracy, consistency, and scalability across systems. Lead the re-architecture of the EDM frameworks to drive process efficiency. Identify and address gaps in current planning workflows. Collaborate with cross-functional teams to align data governance practices with business needs and operational realities Enhance Tooling with AI: Collaborate with field and engineering teams to improve planning tools and integrate AI-driven solutions that increase efficiency, reduce manual effort, eliminate redundancies, and unlock new insights through automation and intelligent reporting. | |