Loan Loss Recovery Specialist

Is it surprising to hear that a financial institution of 1.5 million members and over $30 billion in managed assets say that success comes from focusing on people, not profits?

Our "people helping people" philosophy has guided us since 1935, driving our deep commitment to serving our members, communities, and each other. When you join our team, you become part of a purpose-driven organization where your work makes a real difference.

While we're proud of our history, we're even more excited about our future. With business and technology transformation on the horizon, there's never been a better time to be part of BECU.

PAY RANGE

BENEFITS

Employees and their eligible family members have access to a wide array of employee benefits, such as medical, dental, vision and life insurance coverage. Employees have access to disability and AD&D insurance. We also offer health care and dependent care flexible spending accounts, as well as health savings accounts, to eligible employees. Employees are able to enroll in our company's 401k plan and employer-funded retirement plan. Newly hired employees accrue 6.16 hours of paid time off (PTO) on a per pay period basis based on hours worked (up to a maximum of 160 PTO hours per year) and receive ten paid holidays throughout the calendar year. Additional details regarding BECU Benefits can be found here.

As a Loan Loss Recovery Specialist at BECU, you'll be at the forefront of reclaiming financial resources that fuel our ability to serve members better. You'll use your expertise to recover charged-off accounts, ensuring every action you take supports our mission and strengthens our financial health. Your work will directly contribute to BECU's resilience and growth, and you'll be empowered to make decisions, solve problems, and continuously improve processes. This is your opportunity to turn challenges into meaningful wins-for our members, our team, and your career.

• Negotiate Settlements: Collaborate with debtors, attorneys, and third parties to reach fair and effective resolutions on charged-off accounts.

• Apply Legal Expertise: Use your knowledge of state and federal collection laws to guide recovery efforts and ensure compliance.

• Track Account Progress: Monitor and document the status of all pending accounts using our Collection System to keep recovery efforts on track.

• Follow Up Proactively: Maintain consistent and timely follow-up on legal and collection accounts to drive results.

• Locate Debtors: Use skip-tracing tools and techniques to find individuals and initiate recovery conversations.

• Improve Processes: Identify and recommend enhancements to Loan Loss Recovery procedures that boost efficiency and outcomes.

• Ensure Legal Compliance: Act swiftly and accurately in accordance with Washington State and federal laws regarding collections, levies, liens, and documentation.

• Support Escalations: Serve as a go-to resource for resolving complex Loan Loss Recovery issues.

• Document Procedures: Ensure all responsibilities are backed by clear, written procedures for consistency and transparency.

• Report Recovery Risks: Flag any issues that could impact recovery efforts or pose risks to the Credit Union.

• Review Vendor Bills: Check invoices from vendors for accuracy and completeness to ensure proper billing.

• Manage Daily Operations: Input new charged-off accounts, process payments and returned mail, prepare and file Chapter 7 & 13 proofs of claim, and draft correspondence.

• Coordinate with Agencies: Forward accounts to collection agencies and maintain strong communication as their liaison.

• Update Credit Bureaus: Ensure credit reporting is accurate and timely, and prepare documentation for portfolio sales.

• Support Additional Duties: Take on other responsibilities as needed to support the team and mission.

This isn't just about ticking off tasks on a list. It's about making a significant, positive change in BECU's journey, where your contributions are valued, and your growth is continually fostered.

BECU is looking for someone who thrives in a dynamic, mission-driven environment. If this sounds like you, here's what you'll gain:

• Purpose-Driven Work: Be part of a team that helps recover resources to reinvest in member services and community impact.
• Autonomy & Ownership: Take charge of your work and make decisions that matter.
• Growth Opportunities: Expand your skills in collections, legal processes, and financial services.
• Collaborative Culture: Work with supportive teammates who value your input and ideas.
• Innovation & Improvement: Be encouraged to suggest and implement process enhancements.
• Recognition & Impact: See the direct results of your efforts and be recognized for your contributions.

Minimum Qualifications:

• Associate's degree in Business Administration, or equivalent work or educational experience.
• Minimum 5 years of customer service experience, including 3 years in collections.
• Knowledge of the laws and regulations of the Fair Debt Collection Practices Act.
• Ability to exercise confidentiality and discretionary judgment.
• Ability to work independently and as a team member, using discretion and sound judgment.
• Verbal and written communication skills.
• PC skills, with the ability to learn new software.

Desired Qualifications:

• Previous experience with financial services products, collections.
• Certifications related to collections or legal recovery.
• Experience with legal collections.
• Knowledge of state and federal laws pertaining to collections.
• Ability to prioritize multiple tasks and work well under deadlines.

Ready to make an indelible impact? Eager to be a part of a collaborative and innovative team where your ideas and contributions don't just fill a role, but fuel the growth and success of BECU? This is more than a job - it's a chance to elevate your career, skills, and future, all while contributing to the robust technological landscape of BECU.

Embrace the opportunity to grow with us. Apply now, bring your expertise to the table, and let's achieve excellence together at BECU. Your journey of influence, innovation, and impactful contribution starts now.
#BECU #YourGrowth #BECUJourney

BECU is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status.