Patient Scheduler

Presbyterian is seeking a Patient Scheduler. Schedulers focus on coordinating patient scheduling with precision to ensure a smooth and positive healthcare experience. It involves verifying insurance eligibility, securing prior authorizations or referrals, and responding to provider network inquiries using specialized tools. The position also emphasizes patient comfort through proactive communication and rounding, helping manage expectations and reduce anxiety during delays. By balancing administrative accuracy with compassionate service, this role plays a vital part in supporting both clinical operations and patient satisfaction.

Type of Opportunity: Full Time FTE: .50/20 Hours per Week

Work Schedule: Varies Days and Hours

How you grow, learn and thrive matters here.

Educational and career development options, including tuition and certification reimbursement, scholarship opportunities
• Loan forgiveness through the New Mexico Higher Education Department
• EPIC electronic charting system

This position is eligible for the Northern New Mexico differential of $4.00 per hour. (This differential may be adjusted or discontinued based on business requirements.)

• High school diploma
• *A minimum of nine (9) months of work experiences in office, healthcare or customer service environment is required.

• Achieve exceptional patient experience using CARES, AIDET, and EPE tools

• Address and attempt to resolve complaints using key words at key times

• Manage conflict and involve a supervisor when necessary

• Round with waiting patients to ensure comfort and communicate delays

• Perform patient scheduling and validate accurate demographics

• Guide informed conversations about in-network coverage following CDS and RDS guidelines

• Set expectations regarding prior authorizations, referrals, and out-of-pocket costs

• Refer patients to Financial Advocate or Financial Advocacy Center as appropriate

• Create complete and accurate telephone encounter messages and route via Epic in-basket

• Instruct patients on the Release of Information process and ensure proper form submission

• Understand the link between quality service, patient satisfaction, and reimbursement

• Meet telephone performance metrics including time to service and abandonment rate

• Make confirmation calls with visit-specific directions and instructions

• Respond promptly to patients in distress and alert clinical team per clinic manager guidelines

• Maintain a clean and safe scheduling area, waiting room, and walkways

• Report any safety concerns immediately

• Complete annual Code Blue competency for clerical staff

• Perform appointment reminder calls and rescheduling as assigned

• Evaluate provider schedules and take action to ensure accuracy and efficiency

• Demonstrate CARES behaviors: Collaborate, be Accountable, Respect, Engage, and Serve

Learn more about our employee benefits.

About Presbyterian Healthcare Services
Presbyterian exists to improve the health of patients, members and the communities we serve. We are a locally owned, not-for-profit healthcare system comprised of nine hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, we are the state's largest private employer with nearly 13,000 employees - including more than 1,200 providers and nearly 3,500 nurses.

Our health plan serves more than 640,000 members statewide and offers Medicare Advantage, Medicaid (Centennial Care) and Commercial health plans.

AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.