Area Engagement Manager

Oversees the day-to-day and long-term operations and staff within a defined area(s) of a FedEx FedEx (FedEx) facility.Supports the FedEx Safety Above All Culture.Responsible for ensuring training and engagement are executed effectively regarding safe and efficient package sortation operations through the management of Operations Managers, Operations Training Managers and Operations Safety Specialists.

Essential Functions

• Serves as a champion for FedEx's Safety Above All Culture and supports all related initiatives. Fosters a safety-conscious culture by serving as an advocate for safety compliance and safety initiatives.
• Management responsibilities include, but are not limited to: hiring, terminations, coaching, training, recognition and rewards, performance evaluation and management, discipline, addressing employee concerns and staff productivity.
• Plans, organizes, staffs, directs and controls the day-to-day operations of their facility area.
• Responsible for managing the training and engagement assignments of employees (primarily Operations Managers, Operations Safety Specialists and Operations Training Managers) to ensure understanding of operational processes.
• Coaches Ops Managers. Operations Safety Specialist and Operations Training Managers, providing feedback on communication style and delivery as well as overall engagement with new hires. Ensures Orange Armband Program is properly administered and followed.
• Overall responsibility for new hire training and programing, including the Orange Armband Program. Coaches Ops Managers and Operations Training Managers on engagement, communication, training delivery and style to ensure consistent training of new package handlers and other employees.
• Ensures that operational updates and concerns are communicated properly to Ops Managers and Operations Training Managers and applied consistently throughout the facility.
• Assists with counseling Sort Mangers regarding new hire placement depending on specific sort needs. Elevates and recommends solutions to concerns raised by new hires.
• Collaborates with the Equity, Inclusion and Engagement Department to implement employee engagement and retention strategies for the facility.
• Ensures compliance with all FedEx policies/procedures and applicable governmental regulations.
• Oversees the Operations Safety Specialists in the development of and responsible for administering company safety strategies and programs.
• Coverage of Area Manager duties, as needed.
• Performs other duties as assigned.

Minimum Education

• High school diploma or GED required.

Minimum Experience

• Eighteen (18) months experience as an Ops Supervisor at FedEx or two (2) years previous management, operational leadership or project/team leader experience required. Two (2) years of military leadership experience also accepted.

Knowledge, Skills, and Abilities

• Ability to inspire a shared vision and empower and motivate a team.
• Demonstrated ability to build professional rapport, effectively lead a team and positively influence diverse groups.
• Proven ability to apply sound business judgment to establish and accomplish goals.
• Customer service skills necessary to effectively and professionally respond to requests and issues.
• Verbal and written communication skills necessary to communicate with various audiences and ability to effectively provide employees instruction on process and practice.
• Ability to read, interpret and draw conclusions from numerical data and written information.
• Software skills, including use of Microsoft Office software and web-based applications.
• Ability to maintain a working knowledge of relevant technology-based projects, including various devices and computer-based applications.

Preferred Qualifications:

Pay Transparency: $56,722 - $80,073

Pay:

Additional Details: FT Inbound

Pay Transparency:

The compensation listed reflects the pay range or rate of pay reasonably expected for this posted position at the posted location or locations. If this opportunity includes multiple job levels, the pay information represents the minimum and maximum range for all levels in that job family. Actual pay is determined by several job-related factors permitted by law and relevant to the position, including, but not limited to, experience relative to the job, tenure, market level, pay at the location for this job, performance, schedule, and work assignment.

Federal Express Corporation is an Equal Opportunity Employer including, Vets/Disability.

Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact recruitmentsupport@fedex.com.

Applicants have rights under Federal Employment Laws:

• Know Your Rights
• Pay Transparency
• Family and Medical Leave Act (FMLA)
• Employee Polygraph Protection Act

E-Verify Program Participant: Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program:

• E-Verify Notice (bilingual)
• Right to Work Notice (English) / (Spanish)