Customer Service Representative

Customer Service Representative - Delavan, WI

At Pentair, you will work along-side passionate problem-solvers who are committed to the future of our planet. We put our purpose into practice, inspiring people to move, improve and enjoy life's essential resources for happier, healthier lives. From our residential and business water solutions, to our sustainable innovations and applications, our 9,750 global employees serve customers in more than 150 countries, working to help improve lives and the environment around the world.

We have an opportunity for a Customer Service Representative to join our Delavan, WI team. You will provide world-class customer service to customers of Pentair. This position will provide end-to-end customer support by promptly processing customer requests and support Pentair's revenue and growth. This position will also help build sustainable processes to improve customer care; anticipating and providing solutions for sales opportunities.

You will:

• Coordinate internal activities and external customers' expectations to ensure Legendary Customer Service.
• Primary contact for Pentair Distribution and Sales Network.
• Provide day-to-day problem resolution; effectively communicating by telephone and email.
• Managing incoming email and providing timely responses within 24 hours or less.
• Coordinate information between customers and internal departments (Engineering, Purchasing, Scheduling, Production Planning and Logistics) to meet customer expectations.
• Work with internal management & personnel to expedite orders at customer's request.
• Work closely with logistics relative to delivery instructions and expediting. Assist with booking of containers.
• Strong working relationship and interface with cross-functional departments.
• Be attentive to phone calls, ensuring sufficient coverage at all times.
• Perform other tasks and duties as assigned.

Key Qualifications:

• Excellent customer service and soft skills.
• Strong organizational, written and verbal communication skills.
• Ability to prioritize, exercise good judgement, handle multiple tasks, meet deadlines, attention to detail and work under pressure.
• Must be able to respond to the needs of our distributors and customers in a timely manner.
• Proficient in MS Office Products.
• Must have strong interpersonal skills to effectively communicate with both internal and external clients.
• Demonstrates integrity and ethical standards.
• Associates degree in a related field. Bachelor's Degree preferred.
• 1-3 years of experience in claims department/customer service.
• SAP experience preferred, but not required.

Shift/Hours:

• 8:00am - 5:00pm Monday - Friday

Compensation:

The hourly pay for this role is: $21.00. Opportunity for a rate increase after you are proficient in certain skills and have fulfilled training. Actual pay may vary depending on factors including but not limited to achievements, skills, and experience.

Benefits:

As part of our comprehensive benefits packages, Pentair provides the following benefits plans and programs to eligible employees:

• Paid holidays
• Paid vacation
• Paid sick time
• Medical, Dental, and Vision Insurance
• 401(k)
• Up to 5% 401K match starting day one of employment
• Health savings account
• Life insurance
• Paid time off
• Prescription drug insurance
• Tuition reimbursement