Customer Service Representative

Westlake offers you the potential to enrich your work life and career experience in an entrepreneurial environment. We work together to enhance peoples' lives through our products and presence in the communities in which we operate.

SUMMARY

The Customer Service Associate Representative position will, after an extensive training program, be responsible for a portfolio of customers where employee will become the prime contact of those customers. Employee will be responsible for effectively managing the incoming orders of assigned customers. The role will interact with multiple departments across the organization and will be responsible for taking on the challenges of balancing customer and business needs.

DUTIES AND RESPONSIBILITIES

May include, but are not limited to, the following:

• Serve as prime contact for order related activities.
• Build and maintain business relationships with customers through multiple communication channels.
• Work with associates within his/her department and across the organization to achieve optimal customer satisfaction.
• Input new order requests and manage modifications and cancellations for both manual and electronic orders communications.
• Coordinate with plants to support on-time order shipment and manage order issues to assure that they are clear for shipment.
• Facilitate new business approvals and set up and maintain accurate customer address, contact information, and customer specific requirements.
• Ensure appropriate delegation of authority is documented and followed and perform all duties in compliance with company policies and procedures.
• Facilitate actions between multiple departments to meet customer specific needs.
• Inform sales representatives of current customer activity and order statuses as appropriate.
• Work in partnership with the credit department and plants to ensure orders are invoiced and processed in a timely manner.
• Responsible for accurate customer address and contact information as well as keep customer specific requirements file updated.
• Communicate proactively with customers on requirements, order status, forecast, open complaints, etc. to ensure customer satisfaction.
• Manage customer invoice process, as needed.
• Any additional responsibilities or tasks as assigned.
• Comply with all Company policies and procedures.
• Fully supports Company goals of continuous improvement and operational excellence at strategic and tactical levels including reviewing area of responsibility for improvement opportunities to initiate projects or communicate ideas to management as well as active participation on project teams.

EDUCATION, EXPERIENCE AND QUALIFICATIONS

• Minimum High School diploma with a minimum of 3 years working experience
• Strong interest and potential for growth and development
• Must have a customer service-oriented mindset - friendly, accurate, empathetic, professional
• Must have computer experience, such as with email and internet. Experience with word or excel is a plus.
• Works well with a team.
• Must be fluent in English.
• Good communication skills

PHYSICAL DEMANDS

While performing the duties of this job, the employee is frequently required to sit; stand; walk; use hands to touch, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stoop, kneel, or crouch. The employee must regularly lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT

The noise level in the work environment is usually moderate as normally based in an office. Some of the work may be required in the operating units which can require usage of required PPE including safety glasses, hearing protection, etc. May also result in exposure to outside elements and may require usage of stairs and elevators. Travel including air travel or auto travel may occasionally be required.

Westlake is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any characteristics protected by applicable legislation.

If you are an active Westlake employee (or an employee of any Westlake affiliates), please do not apply here.You will apply via the Jobs Hub application in Workday.