Service Readiness Project Manager

The Tesla Service team is seeking a highly motivated Service Readiness Project Manager to support our mission of accelerating the world's transition to sustainable energy. In this role, you will work closely with the Service Demand Reduction Manager on new product introduction including stakeholder management, field communication, and training coordination, ensuring operational readiness. You will also handle administrative tasks, audits, KPI tracking, and reporting. The Project Manager is recognized as an expert in organization and adaptability, who is dedicated to ensuring all team members are excited to Service a new product. The most successful Project Managers are those who can efficiently navigate last-minute changes, pivoting plans and communicating with stakeholders while supporting both our customers and our Service teams.

• Develop vision and roadmap for the service operations based on business need and forecasted impact, with respective sub-projects and target timelines
• Collaborate with vehicle programs team, supply chain, training, and other operational support teams to ensure a smooth product launch
• Set and oversee project milestones and reset deadline expectations as needed
• Monitor and track Service KPIs following a launch and pivot resources to support any trending concerns stemming from Field Service
• Evaluate customer feedback and drive upstream for improvement.Provide clear updates on program status and recovery plans at both working and executive level
• Refine readiness tracker template with learnings after each launch to support ongoing improvements
• Conceptualize and implement streamlined processes from business workflows, constructing architectures for repetitive tasks to build automated logic

• Evidence based decision-making skills, excellent leadership, and interpersonal skills with a high degree of professionalism
• Demonstrated excellence in organizational skill, time management, and creativity, performed in dynamic, fast-paced work environments
• Excellent computer skills with an emphasis Microsoft Office: Excel, Outlook, Word, PowerPoint, etc. along with database experiencing with MySQL
• Other general PM tools to build automation and methodologies (Scrum, Agile...), such as Jira and Confluence.Data Analysis and Visualization: Power BI, Tableau
• Superior written and verbal communication skills required along with Excellent problem-solving skills. Strong presentation skills with the ability to host meetings with a variety of stakeholders
• Must be trustworthy, well-organized, highly detailed, and committed to deadlines
• Willingness to be onsite and hands-on, as needed

Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:

• Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
• Family-building, fertility, adoption and surrogacy benefits
• Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
• Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
• 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
• Company paid Basic Life, AD&D, short-term and long-term disability insurance
• Employee Assistance Program
• Sick and Vacation time (Flex time for salary positions), and Paid Holidays
• Back-up childcare and parenting support resources
• Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
• Weight Loss and Tobacco Cessation Programs
• Tesla Babies program
• Commuter benefits
• Employee discounts and perks program

Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.