Will Call Representative

At ISCO, we put high value on appreciation and respect, and provide you with an opportunity to really make a difference. ISCO is a family owned and operated company born and raised in Louisville, KY that is focused on our team members' growth. ISCO offers a standard benefits package of medical/dental/vision, and a 401k! ISCO Industries is an end-to-end piping solutions provider that specializes in HDPE, working with leading edge technology that makes us a market leader.

Key Responsibilities:

• Greet and assist customers in-person and over the phone with a professional and helpful
• attitude
• Provide accurate pricing and generate timely, detailed quotations
• Process sales and invoices efficiently and accurately
• Answer product, service, and availability inquiries with confidence and accuracy
• Assist with inventory organization and validation to ensure product availability
• Monitor service quality and response time to meet or exceed customer expectations
• Train and mentor team members on best practices, system use, and customer

engagement

• Promote a customer-first mindset and foster a positive, service-oriented culture
• Collaborate with other departments on inventory, risk/opportunity assessment, and

process improvement

• Perform additional duties as assigned to support team and company goals

Qualifications:

• High school diploma or equivalent required; associate's or bachelor's degree preferred
• 3+ years of experience in inside sales, preferably in the oil and gas or industrial sector
• Previous experience in a team lead, supervisor, or training role strongly preferred
• Strong interpersonal and communication skills
• Proven ability to build rapport with customers and team members
• Proficiency with inventory/sales systems and Microsoft Office Suite
• Solid organizational skills with the ability to manage multiple tasks and priorities
• Customer-first attitude and commitment to service excellence
• Knowledge of oilfield or industrial equipment is a strong plus

Work Environment & Schedule:

• Onsite, fast-paced work environment in Midland, TX
• Standard business hours with occasional overtime or weekend coverage as needed