Field Support Engineer, Service Tooling Engineering

Tesla is seeking a dynamic Field Support Engineer to join our Service Tooling Engineering team. In this hands-on role, you'll be the frontline expert driving the operational excellence of our service tools and equipment across Tesla's global service network. You will not only troubleshoot and resolve complex issues but also innovate and develop the systems and documentation that empower our technicians worldwide. If you're passionate about sustainable technology and thrive in a fast-paced environment where your problem-solving skills directly accelerate the world's transition to sustainable energy, this is your opportunity.

• Drive Tooling Uptime:Proactively troubleshoot, diagnose, and resolve complex mechanical and electrical issues with service tooling to maximize operational readiness and minimize service downtime
• Be the Technical Expert:Serve as the primary point of contact for service technicians, providing expert-level support and managing field communications to disseminate critical updates and best practices
• Empower the Field:Develop and deliver world-class training programs on proper tool usage, safety protocols, and maintenance. Create and maintain clear, concise documentation, including user manuals, training materials, and technical guides
• Champion Field Feedback:Act as the critical link between our service teams and engineering, translating field insights into actionable improvements for next-generation tooling
• Optimize with Data:Analyze tooling utilization data to identify trends, optimize inventory, and drive strategic decisions on tool deployment and lifecycle management
• Manage Tooling Lifecycle:Own the Bill of Materials (BOM) for service tooling components and develop best practices for inventory tracking to ensure parts availability and cost-efficiency
• Provide On-Site Support:Travel to Tesla service locations globally to provide hands-on support, lead new tool implementation, and ensure operational excellence

• 3+ years of experience in a hands-on field support, technical support, or service engineering role, preferably in an automotive, manufacturing, or high-tech environment
• A Bachelor's Degree in Mechanical Engineering, Electrical Engineering or equivalent experience
• Demonstrated expertise with mechanical/electrical systems, diagnostic tools, and software interfaces (e.g., familiarity with CAD, PLCs, or diagnostic software)
• A proven track record of troubleshooting complex issues under pressure with exceptional problem-solving and analytical skills
• Experience creating technical documentation and managing products through their lifecycle to provide teams with the information they need to succeed
• Exceptional communication and interpersonal skills, with the ability to effectively train technical teams and collaborate across departments
• Willingness to travel frequently and work flexible hours to support a global team

Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:

• Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
• Family-building, fertility, adoption and surrogacy benefits
• Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
• Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
• 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
• Company paid Basic Life, AD&D, short-term and long-term disability insurance
• Employee Assistance Program
• Sick and Vacation time (Flex time for salary positions), and Paid Holidays
• Back-up childcare and parenting support resources
• Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
• Weight Loss and Tobacco Cessation Programs
• Tesla Babies program
• Commuter benefits
• Employee discounts and perks program

Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.