Application Support Analyst (Remote)
 MultiPlan | |
401(k)
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 United States | |
 Nov 21, 2025 | |
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At Claritev, we pride ourselves on being a dynamic team of innovative professionals. Our purpose is simple - we strive to bend the cost curve in healthcare for all. Our dedication to service excellence extends to all of our stakeholders - internal and external - driving us to consistently exceed expectations. We are intentionally bold, we foster innovation, we nurture accountability, we champion diversity, and empower each other to illuminate our collective potential. Be part of our amazing transformational journey as we optimize the opportunity towards becoming a leading technology, data, and innovation voice in healthcare. Onward and upward!!! JOB SUMMARY: This position is responsible for performing various internal development operational systems actives. The Application Support team is a second level between support team that works between the Enterprise Service Desk and Application Development and other third level teams. As part of the Application Support Team (AST), this position will be engaged in Incident Triage and resolution as well as Problem Analysis and root cause determination. The incumbent will also be responsible for completing any needed service requests that are assigned as well as participating in testing of IT services during major change implementations and periodic maintenance. Specific support tasks for different applications may vary. JOB ROLES AND RESPONSIBILITIES: 1. Provide support for all systems supported by the Application Support Team including second level incident triage, incident resolution, and root cause analysis of Problems. . 2. Work with other Technology Support Teams to monitor system availability, scheduled jobs and analyze daily work processes Observe failure trending and escalate re-occurring issues. 3. Generate complex SQL queries to correct, review, and report on claims and jobs. 4. Consult with users to identify current operating procedures and clarify program objectives. 5. Design user interfaces and relational databases for customer-facing applications, including implementing application logic, writing code, and performing debugging and corrections. 6. Observe day to day trending and escalate re-occurring issues. 7. Function as a technical advisor and mentor to aid Application Support Analysts. 8. Maintain AST's daily monitoring duties 9. In partnership with the Service Desk, manage communication for escalated issues with customer impact and assist with development and rollout of these communications 10. Ensure that customer issues are escalated with required information needed by technical teams within agreed operational levels, and follow up to ensure resolution of escalated inquiries 11. Engage in proactive Problem Management by understanding and analyzing incident data, correlating with observations from daily support activities, and recommending solutions to minimize recurring incidents 12. May write manuals for users to describe installation and operating procedures. 13. Collaborate, coordinate, and communicate across disciplines and departments. 14. Ensure compliance with HIPAA regulations and requirements. 15. Demonstrate commitment to the Company's core values. 16. Please note due to the exposure of PHI sensitive data - this role is considered to be a High Risk Role 17. The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary. JOB SCOPE: The Applications Support Analyst III relies on broad experience and judgment to plan and accomplish goals. The incumbent works with some supervision to review, analyze, and modify complex programming systems to support customer's application systems. An incumbent has direct contact with end users, managers, and executive staff. COMPENSATION: | |