Manager In-House Applications Services - Bioprocessing - Hybrid, Marlborough, MA

The ideal candidate will possess a strong background in bioprocessing with an understanding of upstream and downstream processes, single-use technologies, and process analytics. You will build, manage, and lead the Inside Applications team in accordance with the commercial strategy in the Americas, in an effort to bring enabling technologies to our client base and drive the growth of our organization.

Team Leadership and Development

• Build and lead a technically proficient team of in-house application specialists.
• Support in the develop training programs focused on bioprocessing workflows, GMP compliance, and emerging technologies.
• Mentor team members in advanced application support, troubleshooting, and customer engagement.

Technical Resource Management

• Allocate resources based on technical competency and customer needs across multiple modalities
• Support product lifecycle activities including validation, scale-up, and tech transfer.
• Performance Tracking and Optimization
• Define and monitor KPIs related to technical support efficiency, customer satisfaction, and lead conversion.
• Analyze performance data to identify gaps and implement continuous improvement strategies.

Customer-Facing Technical Support

• Oversee technical support for customer inquiries, demos, and application development.
• Drive engagement through webinars, application notes, and on-site technical consultations.
• Collaborate with sales and marketing to translate customer needs into technical solutions.

Daily Operations and Project Management

• Manage daily operations of the Inside Applications team, including scheduling and workload balancing.
• Lead special projects such as data generation for product launches, application development, and competitive benchmarking.

Cross-Functional Collaboration

• Partner with R&D, Product Management, and Field Applications to ensure cohesive technical messaging.
• Provide logistical and technical support for trade shows, training events, and internal workshops.

• Bachelor's or master's degree in biotechnology, Biochemistry, Chemical Engineering, or related life science discipline.
• 3+ years of management experience in life-sciences support function.
• 2+ years of hands-on experience with any of the following bioprocessing technologies including:
  • Fluid Management Technologies, (single-use)
  • Separation Technologies, (TFF, UF/DF)
  • Process analytical technologies (PAT)
  • Cell Culture Technologies (bioreactors)
• Experience with GMP documentation and validation protocols
• Proven ability to lead technical teams and drive performance through KPIs.
• Strong project management and resource allocation skills.
• Excellent communication and cross-functional collaboration capabilities.
• Passion for innovation and alignment with our core values: Sustainability, Openness, Enjoyment.

What We Offer

As a growing global life science company, with our stock listed on the German DAX and TecDAX , Sartorius offers a wide range of benefits:
Personal and Professional Development: Mentoring, leadership programs, internal seminar offerings
Worklife Balance: Paid vacation, sick time, corporate holidays and community service day; as well as flexible work schedules
Making an Impact Right from the Start: Comprehensive onboarding, including a virtual online platform
Welcoming Culture: Mutual support, team spirit and international collaboration; communities on numerous topics such as "Coaching", "Agile Working" and a "Businesswomen's Network"
Health & Well Being: Wide selection of health and well-being support such as a variety of medical plans to choose from, dental, vision, EAP, and other wellness programs.
Intelligent Working Environment: Working in smart buildings with the latest technology and equipment.

Retirement Savings Plan: 401 k (with generous company match)
Flexible Spending: HSA, FSA (dependent care & healthcare spending), Transportation Commuter Account
Company Paid Benefits: Basic Life Insurance, AD&D, EAP, Family Planning & Women's Health, Health Advocate
Additional/Optional: Supplemental Life Insurance (employee, spouse & dependents), Legal Services, LTD & STD, Critical Illness Insurance, Student Loan Tuition Refinance Service

Sartorius is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, disability or based on status in any other protected group of class.

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Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide. We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment. Join our global team and become part of the solution. We are looking forward to receiving your application.

We look forward to receiving your application.

www.sartorius.com/career

If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by e-mail at accommodationrequest@sartorius.com

Sartorius is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, or disability, or based on status in any other protected group of class.

If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by e-mail at accommodationrequest@sartorius.com

About Sartorius

Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide.

We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment.

Join our global team and become part of the solution. We are looking forward to receiving your application.
www.sartorius.com/careers