New

Guest Experience Specialist - Winter 25.26 Seasonal - Full Time

Steamboat Resort
parental leave, sick time, 401(k)
United States, Colorado, Phippsburg
Oct 15, 2025
Seasonal (Seasonal) Steamboat- Ski Town, U.S.A. is known as the friendliest mountain destination on the planet, thanks to our western heritage and welcoming staff. We pride ourselves on hiring the best employees and providing the best experience in the industry. Our culture is supportive, challenging, passionate and committed and we believe that diversity makes us stronger. We are looking for unique individuals who exemplify these qualities and care about each other, our mission, our environment, and our communities. BESIDES WORKING SOMEWHERE AWESOME, WHAT'S IN IT FOR YOU? Free Alterra Mountain Pass for all eligible employees and eligible dependents for winter and summer, and a free IKON Pass to eligible employees* Discounted skiing and riding for friends and family of eligible employees* Vacation and Sick Time policies for eligible employees* to rest, relax and recharge Generous discounts on outdoor gear, apparel, rental cars, etc. Medical, dental, vision, life, AD&D, short term & long-term disability insurance, EAP, HSAs, FSAs, and more for Year Round, Flex Year Round, & Season-to-Season Employees. Apex-MEC (minimum essential coverage) plan available to all seasonal employees without an offer of major medical coverage. This plan helps cover preventive visits, urgent care visits, Free Telehealth, Limited Hospitalization, Prescription Drug Benefits and Free Multilingual Behavioral Health. 401(k) plan with generous company match Discounted tuition with partner online university for all Alterra Mountain Company employees to further their education Paid parental leave of up to 6 weeks for eligible employees* Free regional bus pass Click HERE for more information on our employee benefits! For information on Steamboat Ski & Resort Corporation's Social Responsibility work including our Diversity, Equity, & Inclusion actions, please see our webpage at https://www.steamboat.com/doinggood. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. POSITION SUMMARY* The Guest Experience Specialist is responsible for managing post-departure guest communication, primarily through the guest survey platform and the guest service email inbox. This role ensures timely, professional, and thoughtful follow-up with guests to enhance satisfaction and loyalty. While the focus is on digital communication, the Guest Experience Specialist may also engage directly with guests when more personalized service recovery is needed. This position will also fill Ambassador duties that include in-person guest service approximately 1 day per week. An attached pdf or word document of your resume is required ESSENTIAL DUTIES Provide timely and professional communication to guests through the guest survey platform and the guest services email inbox email Apply creativity and problem solving to overcome obstacles Coordinate guest survey response teams and make sure teams are responding to guest surveys to ensure response goals are met Role modeling behavioral expectations of the Steamboat Culture and Key Expectations. Confidently develop relationships with departmental managers to provide feedback on the Guest Experience Provide timely and actionable performance feedback to frontline staff Work in a fast paced and sometimes stressful environment Fill Ambassador Duties as assigned by manager. Ambassador's duties include: Assist guests in a courteous and professional manner in all areas of the base area, on the mountain and all areas of the resort, Attend Ambassador orientation and training prior to opening day Support all Steamboat Ski & Resort departments with guest crowding and disseminating operational information with emphasis on Lift Ops, Parking and Transportation Centers, Food and Beverage and Retail/Rental Work at all Guest Service stations including: the Welcome Center and Lost and Found on mountain terrain, lift lines and lodges, parking lots, shuttle buses, and the transportation center Assist Ski Patrol as needed Gather and disseminate mountain condition information to the public and other departments Provide support with special events and ski groups throughout the season Meet and greet guests daily Provide up to date product information to guests Compliance with all company policies and procedures as well as any regulatory requirements Other duties as assigned REQUIRED QUALIFICATIONS 1-2 years of previous customer service experience required. Preference given to those who have experience in the Tourism/Hospitality industries Strong customer service, interpersonal and communication skills Excellent written and oral communication skills required Must work well under own supervision Ability to adhere to all safety policies Qualified candidates are professional, friendly, helpful, knowledgeable and have a strong ability to resolve Issues Communicate clearly in English, both verbal / non-verbal, and written Interact and maintain positive relationships with guests, co-workers and management consistent with Steamboat Ski and Resort Company's Service Excellence standards EDUCATION REQUIREMENTS High School Diploma or GED equivalent College Degree preferred The base hourly pay range below represents the low and high end of the Steamboat Ski & Resort Corporation's hourly pay range for this position. Actual pay will vary and may be above or below the range based on various factors including but not limited to experience, education, training, location, merit system, quantity or quality of production, responsibilities, and regular and/or necessary travel. The range listed is just one component of Steamboat Ski & Resort Corporation's total compensation package for employees. Other rewards may include many region-specific benefits. Steamboat Resort hourly pay range: $20.00 - $21.00 per hour PHYSICAL REQUIREMENTS Must be a minimum of 18 years of age Primarily indoor working environment, with 1-2 days outside in all winter weather conditions for a prolonged period Will be required to work across the resort Safely lift approximately up to 50 lbs. on a regular basis Must stand for long periods of time and walk 1-2 miles/shift The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to walk, talk, see, hear, and operate a computer and other office productivity machinery. WORKING CONDITIONS Indoor/Outdoor: While performing the duties of this job, the employee may be exposed to harsh and varying outside weather conditions. Hazardous Materials/Noise: The noise level in the work place is usually moderate. This job description is not an exhaustive list of all functions and responsibilities that an employee may be required to perform in this position. Steamboat Ski and Resort Corporation and its affiliates reserve the right to modify, increase, decrease, suspend, and or eliminate any of the essential duties and/or the position in its entirety. Application Deadline: Recruiting timelines vary by position, however, all Steamboat Ski & Resort Corporation positions accept applications for a minimum of 4 days from the posting date listed above. This position is open and still accepting applications. This job description is not an express or implied contract, guarantee, promise, or covenant of employment for any set term or duration, or for termination only for cause. Employment with Steamboat Ski and Resort Corporation or any of its affiliates is "at will" meaning either party may terminate the employment relationship at any time with or without cause and with or without notice. This position is in Colorado, and the work is primarily in Steamboat Springs, CO and, as such, employment in this position is subject to the labor and employment laws of the state of Colorado. Steamboat Ski and Resort Corporation and its affiliates are equal opportunity employers and maintain drug-free workplaces. All employees and candidates are reminded that Steamboat Ski and Resort Corporation and its affiliates adhere to all applicable labor and employment laws, and State, County, and City-specific labor and employment regulations, where applicable.