Technical Support Specialist

Technical Support Specialist

At Oxford Instruments Andor we are devoted to accelerating the greatest scientific advancements of our age. It matters to us that the products we develop make a real difference to our customers and contribute significantly to their research. We want to deliver differentiated, accessible solutions to the widest possible scientific research and industrial communities. We are a market leading organisation with a diverse and inclusive environment.

Imaris is one of our main software solutions for our customers and is the world's leading interactive microscopy image analysis software. We have a team of experts in the key software technologies for 2D and 3D microscopy image rendering, visualization, and analysis.

We are hiring for a Technical Support Specialist who will assist in meeting Technical 1st level support objectives for the Imaris Software Packages for customers based across EMEA and USA.

The Technical Support Specialist will provide effective first level support of technical license, IT compatibility and other technical or operational issues.

The Technical Support Specialist will have:

• Fluent in English
• Customer service or help desk experience
• Knowledge of Microsoft Windows and MAC OS
• Technical knowledge with hardware, subsystems, peripheral and networking equipmen
• Knowledge of Imaris software would be an advantage

You can click on these links to see the fullrole profile

This position can be based at our Belfast headquarters on a hybrid working model or working from home in UK, France or Germany.

Informal enquiries may be directed to Louise Dooley Senior Talent Acquisition Specialist via email to louise.dooley@oxinst.com

Please apply via this link: Andor Technology - Oxford Instruments Careers (oxinst.com)

Please note on this occasion we are unable to provide sponsorship for visa applicants for this particular post, as such applicants must hold the right to work in the country they are located (UK, France or Germany).

Why Oxford Instruments Andor?

Our company values of being Inclusive, Innovative, Trusted and Purposeful are at the core of everything we do for our customers and our teams. At Oxford Instruments Andor, our employees are fundamental to our business success and we are delighted to provide a competitive and comprehensive benefits programme with a range of options to suit your lifestyle.

Oxford Instruments Andor

Oxford Instruments Andor is the global leader in the pioneering and manufacturing of high-performance light measuring solutions, bringing together the latest developments in sensors, electronics, optics and software. Our ground-breaking low light imaging cameras, spectroscopy solutions and microscopy systems are being used to develop cures for cancer, explore deeper into space and examine clean energy sources. We are among the world's most innovative companies in the Photonics industry, measuring light down to a single photon and capturing events occurring within 1 billionth of a second.

We are part of the Imaging & Analysis Division within the wider Oxford Instruments Group. The I&A Division also includes Materials Analysis Group which is comprised of NanoAnalysis, Asylum Research, Plasma Technology, WITec, X-Ray Technology, FemtoTools and Magnetic Resonance. aAt Oxford Instruments, we enable the world's leading industrial companies and scientific research communities to image, analyse and manipulate materials down to the atomic and molecular level.

Oxford Instruments Andor is committed to equality of opportunity and welcomes applications from all. However, our employment monitoring data tells us that women, individuals from Black, Asian and Minority Ethnic (BAME) communities and people with a disability are currently under-represented therefore, we particularly welcome applications from these individuals. We are committed to ensuring our workplace is a safe, welcoming and inclusive place to work, which is why we subscribe to Equality Charter Marks.

Know someone at Oxford Instruments Andor?
Be sure to have them submit you as a referral prior to applying for this position via Talent Spotter scheme

Note to recruitment agencies: Oxford Instruments Andor operates a Preferred Supplier List, and we do not accept unsolicited agency CVs. Please do not forward candidate details in response to this advert, or to any Oxford Instruments employees or other company locations. Oxford Instruments is not responsible for any fees related to unsolicited CVs.

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