New

Customer Fulfillment Specialist - Aftermarket Center (AMC)

Baker Hughes Holdings LLC
life insurance, parental leave, 401(k)
United States, Texas, Deer Park
Oct 15, 2025
Customer Fulfillment Specialist - Aftermarket Center (AMC) Do you enjoy solving customer challenges and ensuring smooth order execution? Are you ready to be the key link between operations and customer satisfaction? Join our team! Baker Hughes is the leading energy technology company, delivering across the energy value chain through our market-leading business segments. Built on a century of experience and conducting business in over 120 countries, our innovative technologies and services are taking energy forward-making it safer, cleaner, and more efficient for people and the planet. Partner with the Best The Aftermarket Center (AMC) Customer Fulfillment Specialist plays a critical role in ensuring seamless customer transactions from inquiry to remittance. This position is responsible for managing the full lifecycle of customer orders, including quoting, order entry, fulfillment, and post-shipment support. The role requires close collaboration with sales, operations, and technical teams to resolve issues, prioritize fulfillment, and maintain high levels of customer satisfaction. As a Customer Fulfillment Specialist - AMC, you will be responsible for: Owning quoting, order entry, order fulfillment, post-shipment, and overall customer issue resolution throughout all phases of the business cycle for parts Reviewing and providing recommendations on customer requirements to ensure compliance and/or note exceptions on quotations and purchase orders Managing and resolving commercial and technical risks, including pricing issues and technical clarifications Facilitating order entry, providing order status updates, resolving customer issues, and attending customer meetings as necessary Managing shop fulfillment prioritization of customer-specific orders Managing hold orders and maximizing on-time delivery through constant communication and prioritization of shop fulfillment Working in close partnership with sales teams on customer and order-related issues Managing escalations from external customers through AMC by clearly communicating, influencing teams, and prioritizing activities Fuel Your Passion To be successful in this role you will: Possess a bachelor's degree in engineering (mechanical preferred) from an accredited college or university (or an associate's degree in a related field; high school diploma considered) Have 3+ years of experience in customer service, including in the aftermarket/services industry Be proficient in Microsoft Excel Be able to multitask, prioritize, and manage time effectively Demonstrate excellent communication, listening, and interpersonal skills, with the ability to stay calm under pressure Preferred Qualifications Possess control and/or relief valve technical experience Have 5+ years of experience in the valve industry (aftermarket/services) Have experience using ERP systems such as SAP or Oracle Work in a way that works for you We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns: Hybrid working schedule Working with us Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other. Working for you Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect: Contemporary work-life balance policies and wellbeing activities Comprehensive private medical care options Safety net of life insurance and disability programs Tailored financial programs Education Assistance Generous Parental Leave Mental Health resources Dependent Care Additional elected or voluntary benefits You will be eligible to participate in Company-sponsored benefit programs, including health & welfare programs and the Thrift Plan (401k). You will have a choice of coverage options that best suit your needs. Coverage options and contribution amounts are related to your benefit elections, base salary level, and specific requirements of each of these plans. This position is eligible for our comprehensive and competitive benefits package, which can be found *here, and is further eligible for additional forms of compensation such as bonuses subject to the terms of the applicable benefit plans or policies. About Us:* We are an energy technology company that provides solutions to energy and industrial customers worldwide. Built on a century of experience and conducting business in over 120 countries, our innovative technologies and services are taking energy forward - making it safer, cleaner and more efficient for people and the planet. Join Us: Are you seeking an opportunity to make a real difference in a company that values innovation and progress? Join us and become part of a team of people who will challenge and inspire you! Let's come together and take energy forward. Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.