New

Patient Account Representative

University of Georgia

dental insurance, retirement plan

United States, Georgia, Athens

Oct 11, 2025

Posting Details

Posting Number	S14237P
Working Title	Patient Account Representative
Department	UHC-Business Services
About the University of Georgia	Chartered by the state of Georgia in 1785, the University of Georgia is the birthplace of public higher education in America and is the state's flagship university (https://www.uga.edu/). The proof is in our more than 240 years of academic and professional achievements and our continual commitment to higher education. UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University's main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA employs approximately 3,100 faculty and more than 7,700 full-time staff. The University's enrollment exceeds 41,000 students including over 31,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 19 schools and colleges, including our newly established School of Medicine.
About the College/Unit/Department
College/Unit/Department website
Posting Type	External
Retirement Plan	TRS
Employment Type	Employee
Benefits Eligibility	Benefits Eligible
Full/Part time	Full Time
Work Schedule
Additional Schedule Information	M-F, 8am to 5pm
Advertised Salary	$40,000 - $43,000, Commensurate with Experience
Posting Date	10/10/2025
Open until filled	Yes
Closing Date
Proposed Starting Date	11/03/2025
Special Instructions to Applicants	We are unable to offer a work visa sponsorship for this position. You must be authorized to work in the U.S. to apply.
Location of Vacancy	Athens Area
EEO Policy Statement	The University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, or veteran status or other protected status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR ( hrweb@uga.edu).
USG Core Values Statement	The University System of Georgia is comprised of our 26 institutions of higher education and learning, as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct. Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at https://www.usg.edu/policymanual/section6/C2653.

Position Information

Classification Title	Patient Accounts Rep II
FLSA	Non-Exempt
FTE	1.00
Minimum Qualifications	High school diploma or equivalent and 2 years of related experience
Preferred Qualifications	UHC Minimum: * Minimum of five (5) years experience in a healthcare environment with direct experience with financial counseling, insurance billing and follow-up. * Knowledge of medical terminology related to Current Procedural Terminology ( CPT), Healthcare Common Procedure Coding System ( HCPCS) and International Statistical Classification of Diseases ( ICD-10). UHC Preferred: * Bachelor's degree in accounting, Business Administration or other related field from an accredited college or university preferred. * Three (3) years experience in a multi-specialty practice or hospital setting. * Must possess strong customer service and communication skills, excellent verbal skills, computer skills (Microsoft Office), strong basic math skills and possess the ability to handle multiple tasks with flexibility and attention to detail.
Position Summary	The Patient Account Representative staffs the Business Services patient accounts desk and is responsible for counseling patients, should they have questions about their insurance coverage, balances and/or possible payment plans, holds on accounts, billing for MVA's and form completion. This position collects monies due from patients and post commercial EOBs/checks, which is included in their daily deposit. This position manages the UHC flagging/unflagging of UHC financial holds within Banner processes. Assist with other duties, as needed.
Knowledge, Skills, Abilities and/or Competencies	Excellent interpersonal and communication skills. Must have an understanding of all payers as it relates to billing and have the knowledge of payor reimbursement methodology. Competency with Electronic Medical Record (EMR) systems. Effectively and professionally communicate with other departments and co-workers to resolve claim issues.
Physical Demands	Ability to see objects closely, as in reading. Be able to operate all equipment required. Ability to sit for long periods of time (4-8 hours). Be able to perform fine motor skills.
Is driving a responsibility of this position?	No
Is this a Position of Trust?	Yes
Does this position have operation, access, or control of financial resources?	Yes
Does this position require a P-Card?	No
Is having a P-Card an essential function of this position?	No
Does this position have direct interaction or care of children under the age of 18 or direct patient care?	Yes
Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications)	Yes
Credit and P-Card policy	Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website.
Background Investigation Policy	Offers of employment are contingent upon completion of a background investigation including, a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job-based requirements of the position applied for; and, if applicable, a satisfactory credit check. You may also be subject to a pre-employment drug test for positions with high-risk responsibilities, if applicable. Please visit the UGA Background Check website.

Duties/Responsibilities

Staffs the Business Services Patient Accounts desk and counsels patients:

Counsels patients, should they have questions about their insurance coverage, balances and/or possible payment plans, holds on accounts, billing for MVA's and form completion; this includes counseling both graduate and international students who need assistance with UGA's Student Health Insurance Plan (SHIP).
Collects and post patient payments and prepares a daily deposit
Enters third-party medical and dental insurance information into UHC's Practice Management System for patients and verifies insurance coverage.
Manages the Audit Box for pharmacy charges.
Accept payments for Health Center fees.
Processes athletic pharmacy labels daily.
Assist with student immunization records.

Percentage of time

Duties/Responsibilities

Verifies insurance eligibility:

Confirms insurance eligibility for all patients visiting the UHC who present an insurance card.
Verifies eligibility by calling the insurance carrier, verifying through Waystar or using E-Verify.
Biannually insurance verification for every patient: once Fall Semester and again at the beginning of the new calendar year.
Correspond with patients if insurance is found to be inactive/terminated. Attempts to get updated insurance coverage.

Percentage of time

Duties/Responsibilities	Manages the UHC flagging and unflagging of UHC financial holds within Banner: Follows internal procedures to monitor individual patient accounts to ensure that patients with patient due balances are flagged within the Banner system
Percentage of time	15