Digital Product Owner

Location:

Department:

Shift:

Standard Weekly Hours:

Summary:

In this role, you are a vital member of the Digital Experience team providing direct support to the development and implementation of the Consumer Experience roadmap, including working with marketing, operations and other staff/ teams as applicable. This role requires a customer-focused, strategic, organized, and innovative product owner who strives to empower current and prospective patients to effectively engage in their care digitally.

This position is remote within the state of Texas. Employee must travel on site quarterly for strategic planning and periodically per the direction of the Vice President of the division.

The Digital Product Owner will own the end-to-end lifecycle for all products within the Consumer portfolio, including websites, search, marketing automation, and customer engagement platforms. Our team is also responsible for digital analytics and a variety of patient portal enhancements.

You will set the overall vision for the platform that is aligned to business value and user needs. This includes managing the roadmap and prioritizing features and stories to achieve the vision. This position provides leadership in the development and application of technical, software and process knowledge, ensuring that the needs of our customers are understood and comprehensively defined, enabling us to deliver solutions that continue to meet the strategic and business goals of the organization and deliver a consistent and quality experience to our customers.

Qualifications:

• Bachelor's Degree required.

Must meet one of the following:

• 5 years of experience in an IT role providing application, data or workflow analysis with progressive experience,

• 5 years of experience in a clinical role with responsibility for implementing or optimizing workflows utilizing one of the modules supported,

• 5 years of experience in a Marketing Technology role with progressive experience.

Preferred: 2+ years working as an agile product owner.

Knowledge / Skills / Abilities:

• Technical aptitude to fully understand and gain the necessary knowledge required to effectively collaborate with members and team members on any project assigned.

• Proven success in internal and external communication and relationship management with all levels of expertise from administrative to executive.

• Successful record solving problems. Strong discernment and analytical skills.

• Strong communication skills that provide transparency, define/set expectations as well as reporting on results.

• Must be able to anticipate and resolve problems, obstacles, and timing issues

• Must be well organized, able to multitask, able to prioritize with minimal direction

• Ability to structure vague concepts into concise actionable plans

• Ability to influence change and create consensus in making decisions

• Ability to troubleshoot hardware & software

Certification/Licensure:

• Relevant Information Technology, experience, or virtual health certifications preferred.

• Epic certification required within 6 months from employment, including 2 test retakes.

• If position does not support Epic, then a bachelor's degree is required in lieu of an Epic certification.

About Us:

Cook Children's Health Care System

Cook Children's Health Care System offers a unique approach to caring for children because we are one of the country's leading integrated pediatric health care delivery organizations. Patients benefit from the integrated system because it allows Cook Children's to use all of its resources to treat a patient and allows for easy communication between the various companies by physicians with a focus on caring for children and adolescents.

Cook Children's is an equal opportunity employer. As such, Cook Children's offers equal employment opportunities without regard to race, color, religion, sex, age, national origin, physical or mental disability, pregnancy, protected veteran status, genetic information, or any other protected class in accordance with applicable federal laws. These opportunities include terms, conditions and privileges of employment, including but not limited to hiring, job placement, training, compensation, discipline, advancement and termination.