PSR Supervisor - Physical Medicine & Rehabilitation (PM&R)

The Patient Service Representative (PSR) Supervisor fosters a positive, patient-centered environment while ensuring efficient and high-quality service delivery. Reporting to the Department Manager, this position supervises a large team of front-office staff and provides oversight and accountability for the day-to-day operations of the assigned clinic location(s).

The PSR Supervisor works across multiple divisions within the Physical Medicine & Rehabilitation (PM&R) Department, leading key areas including referral management, insurance authorizations, clinical support, compliance and quality assurance, team leadership, stakeholder communication, and data analysis and reporting. This role ensures smooth workflow, supports staff development, and upholds departmental and institutional standards for patient service, operational efficiency, and regulatory compliance.

Apply By Date: October 20, 2025, at 11:59 PM

Minimum Qualifications - For full consideration, applicants are encouraged to upload a license and/or certification if required for the position

• Bachelor's degree in a related area and/or equivalent experience/training
• Minimum of 5 years of experience within a medical setting
• Lead or supervisory experience - experience managing, mentoring, or providing direction to a team, including overseeing day-to-day operations, workflow, or staff performance
• Demonstrated ability to work independently with little direction
• Demonstrated decision-making skills that reflect the ability to supervise a specified unit of workers
• Must be able to represent the assigned unit, serving as subject matter expert and resource person for the staff
• Problem-solving skills to independently define issues, create viable solutions, and exercise delegated authority to act for prompt and satisfactory resolution
• Ability to seek appropriate assistance from others when the limit of delegated authority has been reached
• Interpersonal skills to establish and maintain effective working relationships with all co-workers; to consistently interact with patients and other members of the public with patience, courtesy, and professionalism, both in person and on the telephone; and to effectively respond to individuals who may be angry or upset
• Ability to project an attitude of professionalism and service orientation, and be able to instill this attitude in staff
• Ability to communicate effectively (both orally and in writing) with all levels of staff, patients, and providers
• Organizational skills to prioritize, coordinate, and direct a variety of concurrent assignments effectively and efficiently
• Ability to adjust to changing workload or assignments and pressures of increased workload or deadlines
• Ability to establish priorities for own work within stated guidelines: respond flexibly to changes in priorities; and maintain work effectiveness in a setting with a high volume of patient activity and frequent interruptions

Preferred Qualifications

• At least 2 years of experience in healthcare administration
• Extensive experience with EPIC
• Proficient in Microsoft Office programs
• Knowledge of standard hiring protocols
• Ability to objectively and constructively evaluate employee performances relating to specific job descriptions, standards of performance, and goals
• Ability to train, supervise, offer conflict resolution, and administer disciplinary action; initiate and follow through with corrective action up to and including dismissal.
• Ability to understand human motivation and needs, and encourage employee development and initiative.
• Ability to understand and follow industry process improvement methods to identify, plan, and implement. And measure outcomes.

Key Responsibilities

• 35% - Staff Supervision
• 25% - Coordination of Daily Operations
• 25% - Additional Job Functions
• 15% - Computer System Operations

Department Overview

The mission of the University of California, Davis Department of Physical Medicine and Rehabilitation (PM&R) is to improve the health, function, and quality of life of individuals with acute and chronic musculoskeletal conditions, brain and spinal cord insults, and neuromuscular disorders. We pursue our mission through the compassionate delivery of the highest quality patient care, state-of-the-art education of students, physicians, clinical investigators, and allied health providers, public service to the local and global community, and research that generates new knowledge that can be applied to the health and functional challenges that face our world.

PM&R will be a provider of choice in our region for state-of-the-art inpatient and outpatient rehabilitation care, a leader in medical education focused on the neuromusculoskeletal system and interdisciplinary team care, and a national leader in research focused on clinical outcome measurement development, innovative clinical trials, and improved function and quality of life in individuals with neuromuscular diseases, musculoskeletal conditions, central nervous system injuries, and pediatric disabilities.

POSITION INFORMATION

• Salary or Pay Range: $2,666.67 - $4,758.62
• Salary Frequency: Bi-weekly
• Salary Grade: Grade 21
• UC Job Title: AMBUL CARE ADMSTN SUPV 1
• UC Job Code: 004172
• Number of Positions: 1
• Appointment Type: Career
• Percentage of Time: 100% Full-time
• Shift (Work Schedule): 8 am to 5 pm (08 hours)
• Location: Ellison Ambulatory Care Center, Sacramento, CA
• Union Representation: Non-Represented (PPSM)
• Benefits Eligible: Yes
• This position is 100% on-site
• THIS IS NOT AN H-1B VISA OPPORTUNITY

Benefits

Outstanding benefits and perks are among the many rewards of working for the University of California. UC Davis offers a full range of benefits, resources, and programs to help you bring your best self to work, as well as to help you and your family achieve your health, wellness, financial, and career goals. Learn more about the benefits below and eligibility rules by visiting either our handy Benefits Summary for UC Davis Health Employees or Benefits Summary for UC Davis Employees and our Benefits Page.

If you are represented by a union, benefits are negotiated between the University of California (UC) and your union and finalized in a contract. Read your bargaining unit's employment contract, stay abreast of current negotiations, and learn about collective bargaining at UC: https://ucnet.universityofcalifornia.edu/labor/bargaining-units/index.html.

* High-quality and low-cost medical plans to choose from to fit your family's needs
* UC pays for Dental and Vision insurance premiums for you and your family
* Extensive leave benefits, including Pregnancy and Parental Leave, Family & Medical Leave
* Paid Holidays annually as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
* Paid Time Off/Vacation/Sick Time as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
* Continuing Education (CE) allowance and Education Reimbursement Program as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
* Access to free professional development courses and learning opportunities for personal and professional growth
* WorkLife and Wellness programs and resources
* On-site Employee Assistance Program, including access to free mental health services
* Supplemental insurance offered, including additional life, short/long term disability, pet insurance, and legal coverage
* Public Service Loan Forgiveness (PSFL) Qualified Employer & Student Loan Repayment Assistance Program for qualified roles
* Retirement benefit options for eligible roles, including Pension and other Retirement Saving Plans. More information on our retirement benefits can be found here

Physical Demands

• Standing - Occasional Up to 3 Hours
• Walking - Occasional Up to 3 Hours
• Sitting - Frequent 3 to 6 Hours
• Lifting/Carrying 0-25 Lbs - Occasional Up to 3 Hours
• Pushing/Pulling 0-25 Lbs - Occasional Up to 3 Hours
• Bending/Stooping - Occasional Up to 3 Hours
• Squatting/Kneeling - Occasional Up to 3 Hours
• Twisting - Occasional Up to 3 Hours
• Reaching overhead - Occasional Up to 3 Hours
• Keyboard use/repetitive motion - Frequent 3 to 6 Hours

Environmental Demands

• Loud noise levels - Occasional, up to 3 Hours

Mental Demands

• Sustained attention and concentration - Continuous 6 to 8+ Hours
• Complex problem solving/reasoning - Occasional Up to 3 Hours
• Ability to organize & prioritize - Continuous 6 to 8+ Hours
• Communication skills - Continuous 6 to 8+ Hours
• Numerical skills - Occasional Up to 3 Hours
• Constant Interaction - Frequent 3 to 6 Hours
• Customer/Patient Contact - Frequent 3 to 6 Hours
• Multiple Concurrent Tasks - Frequent 3 to 6 Hours

Work Environment

• UC Davis is a smoke and tobacco-free campus effective January 1, 2014. Smoking, the use of smokeless tobacco products, and the use of unregulated nicotine products (e-cigarettes) will be strictly prohibited on any UC Davis-owned or leased property, indoors and outdoors, including parking lots and residential space.
• Must be willing to work variable days (including weekends), hours, and locations as required to meet the business needs of the practice.

Special Requirements - Please contact your recruiter with questions regarding which activities apply by position.

• This is a critical position, as defined by UC Policy and local procedures, and as such, employment is contingent upon clearing a criminal background check(s) and may include drug screening, medical evaluation, clearance, and functional capacity assessment
• The duties or functions of this position include the handling of cash (or cash equivalents)
• This position is designated as a mandated reporter under CANRA and UC policy, and employment is contingent on compliance with applicable policies, procedures, and training requirements

Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.

A Culture of Opportunity and Belonging

At UC Davis, we're committed to solving life's most urgent challenges and building a healthier, more resilient world. We believe in growing through every challenge, continually striving to improve, and welcoming new perspectives that strengthen our community. We recognize that a vibrant and innovative organization values both individual strengths and shared purpose. The best ideas often emerge when people with different experiences come together.

As you consider joining UC Davis, we invite you to explore our Principles of Community, our Clinical Strategic Plan, and our strategic vision for research and education. We believe you belong here. The University of California, Davis is an Equal Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status.

To view the University of California's Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination

Because we want you to feel seen and valued, our recruitment process at UC Davis supports openness and authenticity. Research shows that some individuals hesitate to apply unless they meet every qualification. You may be an excellent fit for this role-or the next one. We encourage you to apply even if your experience doesn't match every listed requirement. #YouBelongHere #CA-ZM

To learn more about our background check program, please visit: https://hr.ucdavis.edu/departments/recruitment/ucd/selection/background-checks