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Clinic/Practice Assistant II

Massachusetts General Hospital
United States, Massachusetts, Boston
32 Fruit Street (Show on map)
Oct 07, 2025
The Practice Assistant serves the scheduling and coordination needs of our patients and providers. They uphold all privacy and safety standards and deliver compassionate and exemplary customer service. Reception and Patient Check-In and Administrative Assistance: 60% Check-in each patient as outlined by MGH Front Desk and Practice Standards Displays courteous and timely response to patients- in person, phone, e-mail, and Epic system and triages requests as needed Assists patients when needed with reading paperwork, arranging transportation, escorts, etc. and ensures any required scales or forms are completed Collects and reconciles co-payments Completes all follow up appointment scheduling and rescheduling as requested Takes requests for medication refills Works closely with call center team and intake team to ensure patients are well cared for Payer Authorization and Billing 20 % Manage work queue for missed authorizations and obtain as necessary, working with managed care/third party insurers Other 20% Monitors and maintains neat, orderly patient waiting area Supports 50+ providers including psychiatrists, psychologists, and trainees with clerical needs like letter writing, faxing, etc. May be asked to provide support for special projects and research initiatives Participates in weekly check in meetings and others as requested Manages mail for all providers in the clinic Physical Requirements Standing Occasionally (3-33%) Walking Occasionally (3-33%) Sitting Constantly (67-100%) Lifting Occasionally (3-33%) 20lbs - 35lbs Carrying Occasionally (3-33%) 20lbs - 35lbs Pushing Rarely (Less than 2%) Pulling Rarely (Less than 2%) Climbing Rarely (Less than 2%) Balancing Occasionally (3-33%) Stooping Occasionally (3-33%) Kneeling Rarely (Less than 2%) Crouching Rarely (Less than 2%) Crawling Rarely (Less than 2%) Reaching Occasionally (3-33%) Gross Manipulation (Handling) Constantly (67-100%) Fine Manipulation (Fingering) Frequently (34-66%) Feeling Constantly (67-100%) Foot Use Rarely (Less than 2%) Vision - Far Constantly (67-100%) Vision - Near Constantly (67-100%) Talking Constantly (67-100%) Hearing Constantly (67-100%) The General Hospital Corporation is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.