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Neurosurgery Patient Care Coordinator/Surgery Scheduler

University of California - Los Angeles Health
United States, California, Los Angeles
Oct 07, 2025
Description

The Patient Care Coordinator will provide coordination of care, continuity, follow-up, and support for the patients and their families. Responsibilities include: answering, triaging and responding to patient phone calls, scheduling appointments, pre and post scrubbing of clinicappointments, assisting patients with scheduling diagnostic tests, preparing charts and documents for clinic visits, enter referrals and orders, coordinatescheduling and management of patient surgeries and all follow-up care, assisting with obtaining insurance pre-certifications and referral authorizations, referral work queues, process requests for medical records, process medication refill requests, organize and maintain a computer calendar system, and assist withprocessing disability and return-to-work forms and various letters at patient and provider's request. Other projects and administrative tasks will be assigned on an as needed basis.

Salary Range: $30.36 - $43.49/Hourly

Qualifications Required:
  • High degree of adaptability.
  • Comfortable with changing workflows
  • Skill in prioritizing assignments to complete work in a timely manner when there are changes in workload and assignments, pressure of deadlines, and/or
  • Demonstrated basic knowledge of physician office
    policies and procedures.
  • Ability to establish and maintain cooperative
    and collaborative working relationship with medical, nursing and administrative
    personnel.
  • Ability to accept ambiguous circumstances and
    take action where answers to a problem are not readily apparent.
  • Skill in working independently and following
    through on assignments with minimal direction.
  • Working knowledge of patient related policies
    and procedures, as well as a thorough understanding of the University system.
  • Familiarity
    with physician office billing procedures
  • Verbal and composition skills to convey detailed
    medical information.
  • Working knowledge of PC including the following
    software: Microsoft Word, Microsoft
    Outlook, Excel, Windows.
  • Skill speaking on a one to one basis with
    persons of various social, economic, and cultural backgrounds to obtain
    information and explain procedures.
  • Ability to perform with frequent interruptions.
  • Ability
    to prioritize workload when faced with changing deadlines.
  • Ability to make independent decisions.
  • Requires flexibility and conscientiousness.
  • Ability to handle various supervisors and be receptive to an unpredictable work schedule.
  • They should have the ability to triage incoming
    calls with efficiency.
  • The incumbent must have the flexibility to be
    able to handle variable Neurosurgeons calendars.
  • Requires
    responsibility of checking in nightly for next day's assignment.

Preferred:
  • Knowledge of University forms and procedures.
  • Knowledge of neurosurgical medical terminology
    to communicate effectively with physicians, nurses and other members of the
    health care community. Current
    knowledge of neurosurgical diagnosis, treatments, and terminology.
  • Knowledge of University's Electronic Medical
    Record System.

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