Workplace Experience Ambassador

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Pay: $60000 - $72000 / year (paid hourly)

Schedule: M - F; day shift

Location: Downtown Bellevue, WA | TikTok office

The Workplace Experience Ambassador plays a crucial role in creating a positive and engaging workplace environment for employees and visitors. This role involves providing exceptional customer service, fostering community and collaboration, and supporting various workplace initiatives. The Workplace Ambassador serves as a friendly and knowledgeable point of contact, ensuring that the workplace operates smoothly and meets the needs of occupants and stakeholders.

What this job involves (but not limited to):

• Customer Service: Provide excellent service to employees and guests, resolving inquiries and issues promptly while delivering onboarding, office tours, and fostering a welcoming, community-driven workplace.

• Front Desk Operations: Assist with managing the reception area, including visitor registration, access control, phone calls, and creating a professional first impression.

• Workplace Support: Oversee daily workplace walkthroughs to ensure spaces are clean, stocked, and functional. Manage supplies and consumables within budget, and coordinate with vendors to maintain service standards.

• Event Coordination: Assist in planning and supporting workplace events and activities, including setup, catering coordination, swag management, and feedback collection. Collaborate with cross-functional teams to deliver engaging programs that build culture and community.

• Workplace Communication: Share important workplace announcements and updates across multiple channels. Maintain accurate guides, FAQs, and onboarding resources.

• Workplace Health and Safety: Promote and uphold workplace health and safety protocols and procedures, including proper use of equipment, adherence to emergency procedures, and reporting of incidents or hazards.

• Workplace Policies and Procedures: Educate employees on workplace policies, procedures, and guidelines. Ensure compliance with workplace rules, regulations, and standards.

• Continuous Improvement: Proactively identify opportunities for process improvement, service enhancement, and cost savings within the workplace. Provide feedback and suggestions for optimizing the workplace experience.

• Strong interpersonal and communication skills with a service-first mindset.

• Ability to anticipate needs, resolve issues proactively, and build strong relationships.

• Comfort in a highly collaborative, cross-functional environment.

• Tech-savvy with experience in workplace tools (ticketing systems, room reservations, virtual platforms).

• Prior hospitality, facilities, events, or workplace experience preferred.

• High school diploma or equivalent; additional certification or coursework in customer service, business, or a related field is a plus.

• Proven experience in a customer service or hospitality role, preferably in a corporate or commercial real estate environment.

• Excellent interpersonal and communication skills, with the ability to build relationships, communicate effectively with diverse individuals, and provide exceptional customer service.

• Strong organizational skills, attention to detail, and ability to multitask in a fast paced environment.

• Tech savvy, with the ability to navigate workplace technology tools, equipment, and software.

• Professional and approachable demeanor, with the ability to represent the workplace effectively and positively.

• Flexibility and adaptability to changing work demands and work schedules, including occasional weekends or evenings for special events or support needs.

• Knowledge of health, safety, and security protocols applicable to the workplace.

• Basic knowledge of office equipment, operations, and administrative tasks.

• Strong problem solving skills and the ability to address and resolve workplace related issues.

• Passion for fostering a positive work environment and promoting employee engagement and morale.

Estimated compensation for this position:

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at accomodationrequest@am.jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

California Residents only

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Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.