VMI Technician (Vending Management Inventory Technician)

At Airgas, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We are looking for you !

The Vendor Management Inventory Technician delivers and services key vending account customers and customer cabinets / storerooms relative to inventory of gases, consumables and safety products.

• Additionally, this position does basic troubleshooting and mechanical repairs as needed.

• This position focuses on servicing existing accounts throughout an assigned district.

• Delivery and replenishment to customers of various industrial products and vending machine or storeroom items.

• Reviews manual stock levels of various inventories at multiple plant departments for reorder.

• Maintains dedicated branch inventory levels for proper replenishment.

• Tracks and turns in delivery tickets and consignment fill tickets.

• Input orders using SAP for supply chain customers over the phone, via email, or other means.

• Work closely with VMI Technicians to generate quotes for customers on new products and/or existing items.

• Maintain and update VMI Technician schedules, min/max sheets, and other administrative documents.

• Assist with the creation and review of monthly, quarterly, and annual reports for Supply Chain customers.

• Assist with the onboarding of new customers with Key Account Coordinator by inputting new parts, quoting out products, and securing samples in the system.

• Create and edit customer agreements related to pricing and stocking levels.

• Act as the liaison between the region and suppliers, verifying order confirmations, resolving delivery problems, and following up on backorders.

• Act as the primary contact for vending machine issues, repairs, and future installations.

• Escalates additional issues or concerns with the Supply Chain Manager.

• Coordinate installations with Vending Technicians to ensure timely delivery of new equipment.

• Update vending machine employee data, part numbers, and other items using the Cribmaster or Supply Pro database.

• Other duties as assigned.

To perform this position successfully, an individual must be able to perform each job duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

Required Education:

• High School Diploma or GED Required. Two to four year college degree preferred.

Required Length & Type of Experience:

• Must have prior inventory management, customer service, sales and/or PC help desk related experience.

• Prior SAP experience preferred.

• Prior route sales experience a plus.

• Prior experience with welding and safety products preferred.

Knowledge, Skills & Abilities:

• Proficient working knowledge of Microsoft Office applications (Word, Excel, and Outlook).

• Ability to provide administrative support for a Database Management System (DBMS).

• Must have knowledge of software and hardware installation.

• Communicates effectively both verbally and in writing; listens effectively and clarifies information as needed; works well with others in a team environment across the organization knowing who to engage to achieve results. Uses candor and sensitivity in their dealings with others.

• Excellent oral and written communication and interpersonal skills. Ability to adjust communication method based on customer situation.

• Ability to build effective relationships with all levels and roles in the organization and to work well both independently and as part of a team.

• Excellent analytical and creative problem solving skills with the ability to make independent decisions based on investigation and judgement as well as ability to discern when to escalate issues.

• Strong client-service and continuous improvement mindset.

• Self-starter; self-motivated; operates with a sense of urgency; ability to work independently and under pressure to meet deadlines.

• Demonstrated planning skills and outstanding personal relationship skills.

• Detail oriented.

• Comfortable interacting with a wide variety of people with different personalities and backgrounds within Airgas and outside the Company.

• Ability to problem-solve and deal with a variety of concrete variables in situations where only limited standardization exists.

• Ability to spend up to approximately 70% to 80% of time traveling to customer locations in assigned territory or region.

• Requires frequent use of a computer, telephone and operation of a motor vehicle.

• Occasionally must be able to move up to 80 pounds with the aid of material handling equipment.

• Frequent local travel (75%-80% of work time).

• Must have a valid US driver's license.

• Job requires visitation to various Airgas and customer sites that have varying environments/conditions, layouts, and accessibility.

• Environment may contain loud noises and/or odors that may last for an extended period of time or on a continual basis.